Customer Engagement Manager - Trunome Transplant Care Program

AcrannoLife Genomics; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Acrannolife Genomics in Bengaluru is seeking a dynamic Client Engagement & Business Development professional to engage KOLs and HCPs and grow our AI-enabled Trunome Transplant Care Programs. You will drive demand governance, build trusted partnerships, and lead cross-functional initiatives across transplant care segments.

The role focuses on regional KOL/HCP engagement, product promotion for GrafAssure assays and GrafWatch/GrafTrack/GrafPulse, and management of demand pipelines with data-driven

Qualifications

• 3-7 years experience in Diagnostics/Healthcare Marketing or Life Sciences Marketing.
• Experience engaging KOLs/HCPs and driving demand governance.
• Strong communication and relationship-building across teams.
• Willingness to travel locally/regionally as needed.

Responsibilities

• Identify, visit, and engage with KOLs and HCPs in assigned regional territories.
• Promote Multi-biomarkers Trunome GrafAssure Assay Pack and AI-enabled solutions.
• Plan awareness activities and participate in clinical conferences/events.
• Drive demand growth and coordinate cross-functional initiatives.
• Maintain CRM records and report weekly progress to management.
• Gather feedback from KOLs/HCPs and identify growth opportunities.

Skills

KOLs/HCP engagement

Demand governance

Customer success

Business excellence

Strategic partnerships

Communication skills

Cross-functional collaboration

Generative AI tools

Tools

CRM systems

Dashboard/reporting tools

Generative AI tools

Job description

• We are seeking a dynamic and results-driven Client Engagement & Business Development Professional for engage with KOLs and other super-specialty HCPs, and to create unique client experience with the involvement & growth of our AI-enabled Trunome Transplant Care Programs.
• Experience in KOLs/ HCPs engagement, demand governance, customer success, business excellence and related business functions, with demonstrated ability to command strategic influence and building trusted partnerships.
• 3-7 Years Experience in Diagnostics/ Healthcare Marketing, Pharma, or Life Sciences Marketing. Candidates with Prior Experience any one branch of Tertiary Care in - Cardiology, Uro-Nephrology. GI-Hepatology or Organ Transplants preferred.
• Must possessStrong, Effective & Efficient Communication Skills, and good interpersonal, relationship-building skills including with fluency in the respective Local States language. Must have ability to simplify complex clinical concepts and must be Self-motivated, target-driven, and eager to learn.
• Have strong problem-solving and issue-resolution skills.
• Have a strong track record in cross-functional collaborations and professional management.
• Experience on business transformation, change management, or operational excellence initiatives.
• Experience working with data matrices, dashboards, reporting, performance metrics, and management information systems.
• Proficiency in using Generative AI tools for improving productivity, enable quick decision-making, and Practitioners engagement.
• Travel Requirements: Willingness to travel locally / regionally/ zonally as and when required and ability to work in a fast-paced environment.
• Being Humane: Genuine interests in improving patient care through technology for patients with chronic illness.

1. KOLs and HCPs Engagement & Effective Clinical Communication:

• To Identify, visit, and build good relationship through continuous engagement with various super-specialty medical professionals viz. Heart & Lung Transplant Surgeons, Interventional Cardiologists, Liver & Abdominal Organs Transplant Surgeons, Transplant Hepatologists, Transplant Nephrologists and Oncologists
• To act as the primary point of contact for the KOLs and HCPs in the assigned regional / zonal territories.
• To Create Awareness, Presentations, and Promotion of the Multi-biomarkers cfDNA Assay – The Trunome GrafAssure Assay Pack.
• To efficiently communicate about the clinical efficiency, advantages and benefits of the Multi-Biomarkers Trunome GrafAssure Assay and communicate on how they enable constant monitoring of the transplant graft health and aids in early detection of any associated adversities such as rejection or infections, thus enabling the physicians to take the appropriate, timely clinical intervention, & thus save the transplanted graft.
• To efficiently highlight the advantages, the patient-centric benefits, affordability and the proven clinical efficiency of the patented Trunome GrafAssure Assay, and highlight the benefits of the AI-powered the GrafWatch, GrafTrack & GrafPulse – the comprehensive 360° Post-transplant Management Programs.
• To gather, prioritize, and coordinate business requests through structured demand governance processes, to enable operational planning.
• To manage KOLs relationships, develop and execute sales and marketing plans, & identify new business opportunities in transplant care across hospitals, clinics, and healthcare networks in their respective states/ territory.
• To ensure that the Practitioners needs are understood, addressed, and is routed to the appropriate teams.
• To support resolutions of issues/concerns raised by the HCPs and monitor customer satisfaction with delivered solutions.

2. Demand Governance & Business Development:

• Plan the awareness & outreach activities to promote Multi-Biomarkers Trunome GrafAssure Assay Pack,as well as the GrafTrack/ GrafWatch / GrafPulse Comprehensive 360° Transplant Management Programs.
• To identify various in Clinical Conferences/ Events/ Meets in relevant field & plan, organize the participation, promotion of the Multi-biomarkers Trunome GrafAssure Assay Pack in the respective event.
• To drive KOLs and HCPs demands, business growth and formulate strategic initiatives for the adoption of Multi-biomarkers Trunome GrafAssure Assay, and the AI-enabled GrafWatch, GrafTrack & GrafPulse Comprehensive 360 post-transplant management programs.
• To facilitate and engage in high-stakes discussions with governance forums and influence organizational change through impactful, efficient communication and long-term trusted partnerships across all business functions to align with company’s goals
• Manage field visits, CRM entries, and report the weekly progress to management.
• To support demand intakes, prioritization, and tracking across service areas.
• Note down the feedbacks from KOLs/ HCPs, analyze them, address the needs for improvements and identify any opportunities for growth/ expansions.
• Seek referrals and identify new opportunities for growth and deeper market penetration.
• To drive and align market analysis, and robust tasks management with company’s goals, while delivering precise forecasts in business plan.

• To maintain the precise near-future visibility of the demand pipelines, the risks, the dependencies and the resource needs for strategic operational planning and execution of the demand pipelines.

3. Clinical Understanding & CME:

• Stay updated on various contemporary Post-Transplant-Care protocols, biopsy alternatives, and other technological advancements on the post-transplant management/care in the super-specialty sector.
• Conduct Regular Workshops and Product trainings and support materials for hospital staff and doctors for having the technical knowhow on Multi-Biomarkers Trunome GrafAssure Assay Pack.
• Conduct/ Organize CME programs/events at various Medical Educational Institutions to create awareness about the technology, the product and the overall benefits to the society.

• To represent Acrannolife Genomics & Trunome at relevant industry events and build long-term partnerships in the transplant care ecosystem.

4. Customer Experience and Internal Process Improvements:

• Establish KPI development, reporting, and performance reviews for all KOLs, HCPs engagement activities.
• Establish continuous engagement and dialogue with the Patrons & Practitioners to understand the satisfaction levels and business needs.
• To ensure that any additional requests by Patrons & Practitioners are evaluated and assigned in the alignment with business priorities, and strategic business goals.