Business Development Manager-Hyderabad

Vigocare; Hyderabad; Sur place; INR 800 000 - 1 200 000; Plein temps

Résumé du poste

Vigocare in Hyderabad, India, seeks a strategic Account Growth & Relationship Management professional to nurture key hospital and clinic partnerships, understand customer workflows, usage patterns, and operational challenges, and identify opportunities to expand account revenue and product adoption.

You will own customer engagement, drive retention, monitor churn risk, maximize lifetime value, and lead cross-selling initiatives by coordinating with Sales, Product, Customer Support, and

Responsabilités

• Build and maintain strong relationships with key stakeholders across hospitals and clinics.
• Understand customer workflows, usage patterns, and operational challenges.
• Identify opportunities to expand account revenue and product adoption.
• Develop and execute account growth plans aligned with business objectives.
• Act as the primary point of contact for assigned customers.
• Ensure high levels of customer satisfaction through proactive engagement.
• Address customer concerns and coordinate timely resolution of issues.
• Drive long-term customer retention and loyalty.
• Monitor account health and identify early signs of churn risk.
• Analyze root causes of customer disengagement and implement corrective actions.
• Collaborate with internal teams to improve customer experience and retention.
• Ensure customers continuously realize clinical and business value from the platform.
• Monitor platform utilization and drive initiatives to increase adoption.
• Promote best practices and facilitate customer success outcomes.
• Identify opportunities to introduce additional products, modules, services, or upgrades.
• Present compelling value propositions tailored to customer needs.
• Drive revenue growth through upselling and cross-selling initiatives.
• Plan and execute doctor meets, product demonstrations, training programs, workshops, and stakeholder engagement activities.
• Strengthen relationships with clinicians, administrators, and other decision-makers.
• Promote awareness and adoption of available solutions.

Description du poste

Account Growth & Relationship Management

• Build and maintain strong relationships with key stakeholders across hospitals and clinics.
• Understand customer workflows, usage patterns, and operational challenges.
• Identify opportunities to expand account revenue and product adoption.
• Develop and execute account growth plans aligned with business objectives.

Customer Retention & Satisfaction

• Act as the primary point of contact for assigned customers.
• Ensure high levels of customer satisfaction through proactive engagement.
• Address customer concerns and coordinate timely resolution of issues.
• Drive long-term customer retention and loyalty.

Churn Management

• Monitor account health and identify early signs of churn risk.
• Analyze root causes of customer disengagement and implement corrective actions.
• Collaborate with internal teams to improve customer experience and retention.

Lifetime Value (LTV) Maximization

• Ensure customers continuously realize clinical and business value from the platform.
• Monitor platform utilization and drive initiatives to increase adoption.
• Promote best practices and facilitate customer success outcomes.

Cross-Selling & Upselling

• Identify opportunities to introduce additional products, modules, services, or upgrades.
• Present compelling value propositions tailored to customer needs.
• Drive revenue growth through upselling and cross-selling initiatives.

Engagement & Outreach Programs

• Plan and execute doctor meets, product demonstrations, training programs, workshops, and stakeholder engagement activities.
• Strengthen relationships with clinicians, administrators, and other decision-makers.
• Promote awareness and adoption of available solutions.

Team and Stakeholder Management

• Work closely with Sales, Product, Customer Support, and Operations teams to ensure seamless customer experience.
• Guide and support customer-facing executives, KAMs, and support personnel as required.
• Drive operational excellence across assigned accounts.