Customer Effectiveness Analyst

Sanofi India Ltd; Hyderabad; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Parental leave (14+ weeks)

Job summary

Sanofi India Ltd. is seeking an Analyst Customer Facing Effectiveness to design, manage, and analyze data-driven incentive plans, localize sales targets, and track KPIs for sales effectiveness. You will support resource planning and call planning based on segmentation insights in a global GTMC context.

The role focuses on alignment with global policies, customer profiling, and ensuring efficient sales force operations with strong analytical support and dashboards.

Qualifications

• 2+ years of experience in commercial operations, preferably in healthcare/pharma.
• Strong numerical and analytical skills with data-driven mindset.
• Experience in incentive programs, dashboards and KPI tracking is a plus.

Responsibilities

• Provide support in managing and analyzing incentive plans aligned with business goals.
• Assist in developing data-driven sales targets to drive performance.
• Support dashboards and KPI analyses to monitor sales force effectiveness; refresh cycles weekly/monthly/quarterly/annual.

Skills

Power BI

Qlik Sense

Tableau

Smartsheet

Alteryx

SQL

SAS

Excel

Data analysis

Education

Bachelor's degree in Business Administration or Finance

Tools

Power BI

Qlik Sense

Tableau

Excel

Job description

Analyst Customer Facing Effectiveness

Location: Hyderabad

About the job

Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.

As a Customer Effectiveness Analyst within our global Go-To-Market-Capabilities (GTMC) Team, you'll design, manage, and analyze data-driven incentive plans, support localization by allocating sales targets, manage incentive simulations based on global policies, track performance using KPIs for sales effectiveness, and ensure global alignment of incentive processes, customer profiling and segmentation analysis, assist in resource allocation and call planning efforts based on segmentation insights, and track sales targets and KPIs within the Customer Facing Hub.

Main responsibilities

• Provide support in managing and analyzing incentive plans, ensuring they are effective and aligned with business objectives.
• Assist in developing data-driven sales targets to drive performance and achieve organizational goals.
• Support creation of dashboards, creation and analysis of KPIs, to track and monitor sales force effectiveness and efficiency Refresh report on frequency/cycle basis (weekly/monthly/quarterly/annually), along with QC checks for each refresh.
• Assist in customer profiling, segmentation and targeting exercies that align with strategic business goals.
• Contribute to setting up call plans to enhance sales force efficiency and effectiveness based on segmentation and targeting approaches.

About you

Experience : 2+ years of experience within commercial operations (preferable within the healthcare and pharmaceutical industry).

Soft and Technical skills

• Knowledge of IC and tools like Javelin, Zaidyn, SalesIQ, SQL, SAS etc;
• Experience of using analytical tools like Power BI, Qlik sense, Tableau, Smartsheet, and Alteryx etc is a plus ;
• High persistency and resilience.;
• Proficient of Excel/word/PowerPoint;
• Ability to work collaboratively in a fast-paced environment, effectively communicating complex technical concepts to non-technical stakeholders.;
• Knowledge of industry-specific trends and market dynamics is a plus.;
• Strong numeracy, analytical skills and financial acumen.

Education

Higher education in Business Administration, Finance or a similar field.

Languages

Excellent knowledge of English language (spoken and written).

Why chose us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.

• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.

Play an instrumental part in creating best practice within our Go-to-Market Capabilities.

Pursue progress, discover extraordinary Progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Pursue progress , discover extraordinary Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

Experience Level Mid Level