Customer Crisis Business Analyst

travelhrportal; Gurgaon; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Amex GBT in Gurgaon, India is seeking a data analytics professional to monitor data, produce insights, and support program leadership.

You will leverage SQL, Tableau/Power BI, and Excel (with VBA and Python) to deliver reports, automate tasks, and drive improvements across global time zones.

Qualifications

• BE/B.Tech in a relevant field with 3–6 years of experience.
• Strong SQL querying skills for relational databases.
• Experience with Tableau or Power BI and Excel automation.

Responsibilities

• Monitor and analyze data to identify traveler security threats and require immediate attention.
• Deliver critical information and sensitive data reports to Business Partners.
• Support Leaders of Programs with analytics and project deliverables.
• Proactively host de-briefs with stakeholders for program improvements.
• Collaborate with Technologies teams to enhance data reporting and data quality.

Skills

SQL

Analytical thinking

Python

Excel with VBA

Communication skills

Team collaboration

Education

BE/B.Tech in a relevant field

Tools

Tableau

Power BI

MS Excel

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do

• Monitoring the team Mailbox for potential threats to travelers that require immediate attention
• Delivering critical information and sensitive data reports to Business Partners
• Support Leader of Program with analytics and project deliverables
• Proactively host de-briefs with program stakeholders to make recommendations for consistent improvement to the program.
• Engaging and supporting the Enterprise Crisis Teams during escalated incidents
• Provide coaching, training, and consulting to Business partners
• Maintain Program Log and document business processes
• Drives results in operating with a sense of urgency and employing effective time management
• Interact with Technologies team to continuously improve data reporting
• Troubleshooting of reports and ensuring data quality
• Offer multi-functional support to wider teams accurately interpreting requests and completing transactions in support of overarching Amex GBT objectives

What We're Looking For

• BE/ B.Tech with 3-6 years experience with sound Knowledge of SQL (Structured Query Language) for querying the relational database is a must
• Working knowledge of Tableau desktop .Past working experience with Tableau or Power BI preferred.
• Highly proficient in MS Excel with VBA skills /Python skills to automate tasks and perform functions beyond creating and organizing spreadsheets. Good interpersonal and communication skills, both verbal and written (in English).Demonstrated Analytical thinking and Problem-Solving capabilities
• Solid focus on continual improvements and willingness to learn and implement improvements leveraging varied Amex GBT platforms (e.g Salesforce). Good level of Social Media and Newsfeeds (fact-finding) on the internet .Travel Industry experience preferred
• Resilient to Change Management. Ability to multi-task while retaining attention to detail
• Able to work in a highly visible team and handle stressful situations. Capable to be self-managed and work independently.
• Ability to flex work schedule as needed to support global time zones. Experience with MI Data, Global Distribution Systems (GDS), a plus

Location

Gurgaon, India

The #TeamGBT Experience

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!