Customer Contact Comms New Associate-Voice

8129 ASOL - Bangalore 10 SEZ Company; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture in Bengaluru is hiring an New Associate for Omnichannel - Customer Communications. You will join the Customer Support/Communications stream and help resolve customer queries, manage escalations, and provide best resolutions within SLA. You will engage across channels to ensure a seamless experience.

Role is entry level with 0-1 year experience, fresh graduates welcome. You will work in a dynamic team, rotate shifts as needed, and grow your skills in a global professional services

Qualifications

• Ability to perform under pressure.
• Ability to work well in a team.
• Adaptable and flexible with a quick learning ability.

Responsibilities

• Align with Customer Support to manage and resolve customer queries.
• Handle escalations and complaints with appropriate resolutions.
• Close faults and complaints within SLAs.
• Coordinate customer communications across channels (omnichannel).
• Engage with marketing, sales and service teams to ensure consistent communications.

Skills

Under pressure

Teamwork

Adaptable

Agile learning

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Ability to perform under pressure
• Ability to work well in a team
• Adaptable and flexible
• Agility for quick learning
• Commitment to quality

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Please note that this role may require you to work in rotational shifts

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.