Customer Contact Comms Analyst-Voice

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Accenture is seeking an Omnichannel - Customer Communications Analyst in Bengaluru to support and resolve customer queries, manage escalations, and provide best resolutions within defined SLAs. The role focuses on delivering a seamless customer experience across multiple channels and ensuring timely closures of faults and complaints.

The ideal candidate has 3 to 5 years of experience and a graduation qualification, with strong communication and relationship-building skills to collaborate with

Qualifications

• Must be adaptable and responsive to shifting priorities.
• Excellent written and verbal communication skills.
• Ability to build strong client relationships across teams.

Responsibilities

• In this role you will manage and resolve customer queries and escalations within SLA.
• Coordinate with marketing, sales and customer service to ensure seamless omnichannel experiences.
• Handle inquiries across multiple channels including phone, chat, and email.

Skills

Adaptable and flexible

Strong client relationship

Written and verbal communication

Collaboration and interpersonal skills

Agility for quick learning

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications Designation: Customer Contact Comms Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Adaptable and flexible
• Ability to establish strong client relationship
• Written and verbal communication
• Collaboration and interpersonal skills
• Agility for quick learning

Travel and Hospitality / Hotel industry experience

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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