Customer Contact Comms Associate-Messaging

Accenture Infrastructure and Capital Projects, LLC; Bengaluru; On-site; INR 450,000 - 650,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC in Bengaluru seeks a Customer Contact Communications Associate to support the omnichannel customer communications vertical. You will help manage and resolve customer queries, handle escalations, and ensure fault/complaint closures within SLA across channels such as phone, chat, and email.

The role requires a graduation and 1–3 years of experience with strong communication, dispute handling, teamwork, and problem-solving.

Qualifications

• Basic graduation is required.
• 1–3 years of relevant customer support experience.
• Excellent communication and problem-solving abilities.
• Ability to work in shifts and handle escalations.

Responsibilities

• Resolve routine customer inquiries and resolve escalations within SLA.
• Coordinate with cross-functional teams to resolve complaints.
• Handle multiple channels of customer communications.
• Work as part of a team and follow supervisor guidance.
• Rotate shifts as needed.

Skills

Dispute handling

Deadline management

Teamwork

Adaptability

Problem solving

Education

Any Graduation

Job description

Skill required: Omnichannel - Customer Communications
Designation: Customer Contact Comms Associate
Qualifications: Any Graduation
Years of Experience: 1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels. Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Ability to handle disputes
• Ability to meet deadlines
• Ability to work well in a team
• Adaptable and flexible
• Problem-solving skills

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.