Customer Communications

Accenture Infrastructure and Capital Projects, LLC; Gurugram District; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture Infrastructure and Capital Projects, LLC is seeking a Customer Communications professional to join our support team in Gurugram. The role focuses on managing customer queries across omnichannel channels, resolving escalations, and delivering effective email and chat resolutions.

Ideal candidates will have 1-3 years of experience, good communication skills, and the ability to work under pressure with adherence to SLAs. Flexibility for rotational shifts may be required.

Qualifications

• 1-3 years of experience in customer communications
• Graduation completed from a recognized institution
• Strong written and verbal communication skills

Responsibilities

• Manage and resolve customer queries across channels within SLA
• Handle escalations and complaints from dissatisfied customers
• Draft and send clear email/chat responses
• Close faults and issues within defined timelines
• Interact with peers and supervisors to resolve cases
• Work in rotational shifts if required

Skills

Omnichannel - Customer Communications

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Communications

Designation:

Customer Communications

Qualifications:

Any Graduation

Years of Experience:

1-3 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Candidate who is good in email and chat process, who is good in typing is what is preferred here Customer communications are interactions between customers and businesses using various channels spanning digital and in person touchpoints. Customer communications can happen over the phone, via text, over chat, or face to face.

What are we looking for?

• Adaptable and flexible
• Ability to perform under pressure
• Ability to establish strong client relationship
• Written and verbal communication
• Commitment to quality

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.