Customer Contact Comms Associate

Accenture PLC; Navi Mumbai; On-site; INR 250,000 - 380,000; Full time

Job summary

Accenture PLC is seeking a Customer Contact Comms Associate to join its Customer Support vertical in Navi Mumbai. The role involves resolving customer queries, handling escalations and complaints within SLA, and providing effective resolutions. Email and chat proficiency with good typing speed is preferred.

The position requires 1–3 years of experience and a graduation from any discipline. You may be required to work in rotational shifts as part of the team.

Qualifications

• Graduation in any field.
• 1–3 years of experience as stated.

Responsibilities

• In this role you will manage customer queries and resolve complaints within SLA.
• You will handle escalations, close faults, and ensure customer satisfaction.
• You will engage in email and chat processes with accurate typing.
• You will work as part of the Customer Support team, aligned with our CS vertical.

Skills

Omnichannel

Customer Service

Education

Any Graduation

Job description

Skill required:

Omnichannel - Customer Service

Designation:

Customer Contact Comms Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song- all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Candidate who is good in email and chat process who is good in typing is what is preferred here
• Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service.
• It involves addressing inquiries, resolving issues and ensuring customer satisfaction to build and maintain positive relationships.

What are we looking for?

• Primary skill - Customer Service - P3

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts Any Graduation

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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