Customer Care Representative

jobr.pro; Mumbai; On-site; INR 350,000 - 650,000; Full time

Benefits offered by this job

Flexibility

Office perks

Wellbeing support

Transparency

Flexible pay plans

CSR program

Job summary

TuneCore is seeking an Artist Support Specialist to assist a broad range of artists from independent DIY to career acts. You will deliver fast, thoughtful support across Email, Social Media, Phone, and Live Chat while mastering TuneCore’s systems to enable first-time success with releases.

You will handle a high volume of requests, maintain an 85%+ satisfaction score, collaborate with DSPs and partners, and report bugs to product teams.

Qualifications

• At least 2 years of experience in a high-volume support environment.
• Knowledge of current music and technology industry trends.
• Clear, concise, and warm communication, both written and verbal.
• Working knowledge of Mac or Windows, Slack, Google Suite, and other SaaS tools.
• Demonstrated transparency, accountability, and a drive to go above and beyond for customers.
• Ability to provide personalized, empathetic support while remaining efficient in a high-volume environment.
• Adaptable and comfortable managing change in a dynamic work environment.
• Professional, positive “can-do” attitude.
• Works well independently and as part of a team.
• Experience with Zendesk or similar ticketing platforms is a plus.
• Experience with technical troubleshooting and bug reporting is also a major plus.

Responsibilities

• Provide top-level support to artists via Email, Social Media, Phone, and Live Chat.
• Master TuneCore’s administrative and front-end systems to update/release issues and ensure first-time success.
• Maintain a customer satisfaction score of 85% or higher.
• Handle a high volume of requests, ~60+ tickets per day.
• Collaborate with external partners (DSPs, payment partners) to resolve issues.
• Identify and report technical bugs to product teams.
• Offer insights to improve processes and team workflows.
• Perform other duties as requested by department leadership.

Skills

Customer support

High-volume support

Communication skills

Empathy

Teamwork

Adaptability

Problem solving

Attention to detail

Technical troubleshooting

Tools

Slack

Google Suite

Zendesk

Ticketing systems

Job description

Job Description

As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists.

• Provide top‑level support to our artists through a variety of channels (Email/Social Media/Phone/Live Chat)
• Master TuneCore’s administrative and front‑end systems in order to update and correct account/release issues and facilitate first‑time success with each new release
• Maintain a customer satisfaction score of 85% or higher
• Handle a high volume of requests, averaging 60+ tickets per day
• Work with external partners (DSPs, payment partners, etc.) to resolve issues for artists
• Identify and report technical bugs to our product teams
• Offer insights and ideas on process development to help optimize the team’s workflows
• Other duties as required by department leadership

Qualifications

• At least 2 years of experience working in a high‑volume support or customer service environment.
• Knowledge of current music and technology industry trends.
• Clear, concise, and warm communication, both written and verbal (internally and externally).
• Working knowledge of Mac or Windows, Slack, Google Suite, and other common day‑to‑day SaaS tools.
• Demonstrated transparency, accountability, and a relentless drive, passionate about going above and beyond for customers.
• Ability to provide personalized, empathetic support while remaining efficient in a high‑volume environment.
• Adaptable and comfortable managing change in a dynamic work environment.
• Professional, consistent, and positive “can‑do” attitude.
• Works well both independently and as part of a team.
• Experience with Zendesk or similar ticketing platforms is a plus.
• Experience with technical troubleshooting and bug reporting is also a major plus.

Additional Information

Benefits @Believe:

#Flexibility- Just punch in leaves, not intime and out time

#Office perks- a game of foosball, table tennis to bat the afternoon lackluster, free event pass for exclusive and limited shows, music subscription, etc

#Wellbeing- Caring by EUTELMED, professionals are at your disposal for advice and support, in your own language and culture

#Transperancy– engaged in secondary activity just disclose it to us

#Compensation– Tailor made flexi pay plan for tax saving

#Sustainability- You can be a part of CSR program, represent yourself as a #shaper and contribute to a better future.

Disclosure:

Believe strongly promotes equal treatment regardless of race, ethnicity, nationality, gender, sexual orientation, socio-economic status, age, marital or civil partner status, pregnancy or maternity, physical abilities, religious beliefs, political beliefs, or other ideologies.