Customer Care Professional VT4II

American Express; Gurugram District; Hybrid; INR 650,000 - 950,000; Full time

Job summary

American Express is seeking a Banking Operations Colleague to support online deposit products via American Express National Bank. You will handle inbound/outbound calls, gather and analyze data, and ensure transactions are accurate within regulatory guidelines.

This role sits in a fast-paced, high-performing team and requires resilience and commitment to top-notch service. The position requires 2+ years in Operations or Banking, strong analytical and communication skills, and a flexible hybrid

Qualifications

• 2+ years’ experience in Operations or Banking preferred.
• Excellent analytical, written, and verbal communication skills.
• Strong time management skills.
• Ability to work under pressure while managing multiple tasks effectively.
• Proficiency with Microsoft Office products.
• Adaptability to a quickly changing environment.
• Collaborative attitude and team-oriented approach.

Responsibilities

• Be extremely detail oriented and analyze banking, financial and servicing processes from numerous sources.
• Possess intuitive and deductive reasoning skills.
• Communicate effectively with customers and all levels of leadership.
• Ensure quality and compliance metrics are maintained.
• Accuracy and efficiency in managing processes for productivity metrics.
• Take on additional responsibilities within Operations based on business needs.

Skills

Analytical skills

Written communication

Verbal communication

Time management

Under pressure

Team orientation

Adaptability

Leadership mindset

Education

Graduate or Undergraduate degree

Tools

Microsoft Office

Job description

American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Banking Servicing Network is hiring Rep-Cash Management - CCP Operations Roles.

This role is a member of the Monetary Operations Teams where you will deliver a world-class experience for American Express National Bank, assisting consumer and commercial customers. You'll provide personalized customer service of the highest level by supporting our customers with a positive and professional attitude while ensuring their accounts are handled accurately within service level agreement and regulatory guidelines.

As a Banking Operations Colleague you may be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will service our customer requests by gathering and analyzing critical data to determine the appropriate course of action. As a member of this team, you must possess resilience, accountability and passion to work in this fast-paced, high-performing team environment while managing competing demands. You will be part of a team that is responsible for MIT . All Monetary Operations processes are highly regulated and scrutinized by compliance requiring colleagues to ensure a high level of organization and ability to quickly pivot to meet needs. Colleagues may partner with leadership on projects, data validation and supporting exam management efforts for all of Banking Servicing Networks. We must ensure proper due diligence is performed prior to the movement of any monetary transactions.

Responsibilities

• Be extremely detail oriented and the ability to analyze and understand banking, financial and servicing processes from numerous sources
• Possess intuitive and deductive reasoning skills
• Comfortable making decisions and recommendations in unclear circumstances
• Willingness to be involved in business initiatives that drive career development and team engagement
• Communicate effectively with customers and all levels of leadership
• Come with resilience and dedication for delivering top notch service
• Ensuring quality and compliance metrics are maintained
• Accuracy and efficiency is key in managing all processes and tracked for productivity metric
• Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement

Qualifications

• 2+ years’ experience in Operations or Banking preferred
• Graduate & Under Graduate
• Must have excellent analytical, written, and verbal communication skills
• Must have strong time management skills
• Ability to work under pressure while managing multiple tasks effectively
• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
• Proven adaptability to a quickly changing environment
• Thought Leadership and ability to see impacts uphill, downhill and end to end impacts from an enterprise perspective
• The drive to continually improve personal performance, customer satisfaction, operational goals, and business brand
• Must be team oriented and come with a collaborative attitude and approach

Additional Requirements

• This role is hybrid role. Candidates must work in the office a minimum of 3 days a week based on predetermined scheduling
• Flexibility to work US shifts

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.