Business Analytics I

American Express; Gurugram District; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Flexible working model

Medical coverage

Parental leave

Career development

Job summary

American Express is seeking a detail-oriented professional to join the GRRO team in overseeing global merchant compliance and policy adherence. You will support end-to-end initiatives, monitor risks, and collaborate with cross-functional partners to strengthen controls and audit readiness.

Role emphasizes analytical thinking, stakeholder management, and effective communication to translate data insights into actionable improvements within a hybrid work environment.

Qualifications

• Graduate or Postgraduate in a related field; additional certifications in Business/PM/Data analytics/Risk or Compliance preferred.
• 1+ years of relevant experience in governance, risk, or compliance functions.

Responsibilities

• Support end-to-end compliance initiatives from problem definition through implementation and monitoring.
• Ensure adherence to Network Protection policies and alignment across Authorization and Submission.
• Manage escalations and support investigations into potential policy breaches or brand risks, with risk mitigation focus.
• Collaborate with Partner Managers, Regulatory Compliance, GMNS Policy and Data teams to drive network policy compliance across Issuers & Acquirers.
• Design and operationalize processes and controls to address compliance gaps and support audit readiness.
• Drive Monitoring KRIs and ensure SLA is met.
• Analyze network participant performance data to identify trends, risks, and opportunities; drive insights to action.
• Support development of analytics and automation solutions (dashboards, monitoring frameworks).
• Contribute to governance activities including non-compliance assessments, risk evaluations, and remediation tracking.
• Stay informed on regulatory and industry changes impacting network compliance and policy adherence.

Skills

Analytical thinking

Stakeholder management

Communication

Problem solving

Education

Graduate/Postgraduate

Job description

Job Description

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network. The people, processes, and technology that support this vital function are evolving to improve the merchant experience and economics. Within GMNS, the Global Governance, Risk, Remediation, and Operations (GRRO) team’s mission is to deliver a best-in-class premium merchant member experience that will get merchant to not only accept American Express but openly welcome and recommend us to their customers.

Responsibilities

• Support and drive end-to-end compliance initiatives, from problem definition through implementation and monitoring,
• Ensure adherence to Network and Brand Protection policies, including alignment across Authorization and Submission constructs.
• Manage escalations and support investigations into potential policy breaches or brand risks, with a focus on risk mitigation.
• Collaborate with Partner Managers, Regulatory Compliance, GMNS Policy and Data teams to drive Network policy compliance across Issuers & Acquirers (GMS & GNS)
• Design and operationalize processes and controls to address compliance gaps and support audit readiness.
• Drive Monitoring KRIs and ensure SLA is met.
• Analyze Network Participant performance data to identify trends, risks, and opportunity areas, drive insights to action
• Support development of analytics and automation solutions (e.g., dashboards, monitoring frameworks) to strengthen control effectiveness
• Contribute to governance activities including non-compliance assessments, risk evaluations, and remediation tracking
• Stay informed on regulatory and industry changes impacting Network compliance and policy adherence

Qualifications

• Graduate/Postgraduate, additional certification like Business Management, Project Management, Data analytics, Risk/ Compliance, or related fields would be preferred, with 1+ years of relevant experience

Key Skills

• Strong analytical and problem-solving skills with a structured, logical approach
• Ability to manage initiatives independently and support building processes and controls
• Demonstrates risk and control mindset with focus on mitigation and audit readiness
• Strong stakeholder management and communication skills

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.