Customer Care Executive - Ycp Shopping Llp - Delhi

Ycp Shopping Llp; New Delhi; Hybrid; INR 4,50,000 - 6,75,000; Full time

Job summary

A retail company in Delhi is seeking a Customer Care Executive to provide excellent customer service. Responsibilities include addressing inquiries, resolving issues, and maintaining customer satisfaction. The position welcomes both freshers and experienced candidates, requiring strong communication skills and fluency in Hindi and English. The role offers a competitive salary and health insurance.

Benefits

Competitive salary

Health insurance

Work from home opportunity

Qualifications

• Strong communication skills are a must.
• Applicants must have completed 12th grade or hold a bachelor's degree.
• Both freshers and experienced candidates are welcome to apply.

Responsibilities

• Interact with customers via phone, email, and chat to address their queries.
• Troubleshoot and resolve customer issues.
• Document and update customer interactions in our CRM system.

Skills

Strong communication skills

Fluency in Hindi

Fluency in English

Education

Completed 12th grade or bachelor's degree

Job description

Job Details

Job Title: Customer Care Executive

Company Name: YCP SHOPPING LLP

Location: Delhi, Delhi

Salary: ₹13,000 - ₹19,000 a month

Employment Type: Full-time

Job Description

Are you a skilled communicator with a passion for providing excellent customer service? YCP SHOPPING LLP is currently seeking a Customer Care Executive to join our team in Delhi, Delhi. As a Customer Care Executive, you will be responsible for handling customer inquiries, resolving issues, and ensuring customer satisfaction.

Responsibilities

• Interact with customers via phone, email, and chat to address their queries and concerns.
• Provide accurate information and assistance to customers in a professional and friendly manner.
• Troubleshoot and resolve customer issues to ensure their satisfaction.
• Maintain a high level of product knowledge to effectively assist customers.
• Document and update customer interactions in our CRM system.

Qualifications

• Strong communication skills are a must.
• Applicants must have completed 12th grade or hold a bachelor's degree.
• Both freshers and experienced candidates are welcome to apply.
• Applicants must be between the age of 18 and 30.
• Fluency in Hindi and English is required.

Benefits & Perks

• Competitive salary range of ₹13,000 - ₹19,000 per month.
• Health insurance coverage.
• Work from home opportunity.

FAQs

• Q: What are the key responsibilities of a Customer Care Executive?

  A: As a Customer Care Executive, your responsibilities include addressing customer inquiries, resolving issues, providing accurate information, and maintaining customer satisfaction.

• Q: What qualifications are required for this role?

  A: The qualifications for this role include strong communication skills, a minimum of 12th grade education (or equivalent), and fluency in Hindi and English.

• Q: Is prior experience necessary for this position?

  A: No, we welcome both freshers and experienced candidates to apply for the Customer Care Executive position.

• Q: What are the benefits of working with YCP SHOPPING LLP?

  A: We offer a competitive salary, health insurance coverage, and the opportunity to work from home.

• Q: What is the work schedule for this position?

  A: The Customer Care Executive role follows a day shift schedule.

• Q: Is relocation to Delhi required for this job?

  A: Yes, reliable commuting or planning to relocate to Delhi, Delhi is required for this position.

Join our dynamic team and make a difference in customer satisfaction! Apply now as a Customer Care Executive at YCP SHOPPING LLP in Delhi, Delhi.