Customer Care Executive (UK / US Shift/Regular Shift)

Mantras2success Consultants; Ahmedabad District; On-site; INR 300,000 - 360,000; Full time

Job summary

Mantras2success Consultants in Ahmedabad seeks a Customer Care Executive for UK/US shift. The role handles international inbound inquiries via calls, emails, and chats, delivering high-quality service while upholding the company brand.

Ideal candidates have strong English communication, data entry skills, and the ability to work independently in a fast-paced BPO environment with 0–3 years of experience.

Qualifications

• Excellent verbal and written English.
• Able to multitask across calls, emails, chats and CRM.
• Strong problem-solving with customer-centric approach.
• Independent worker with minimal supervision.

Responsibilities

• Handle international inbound inquiries via calls, emails, and chats.
• Resolve customer issues by clarifying concerns and researching solutions.
• Maintain accurate records in the call center database with data entry.
• Collaborate with internal teams to escalate unresolved issues.
• Update job knowledge through training and process changes.
• Monitor equipment to ensure operational continuity.

Skills

English communication

Multi-tasking

Problem solving

Independent work

Data entry

CRM tools

Troubleshooting

Tools

CRM tools

Job description

Designation: Customer Care Executive (UK / US Shift/Regular Shift)

Location: Ahmedabad

Experience Range: 0 To 3.0 yrs

Salary: Up To 3.60 LPA

Job Profile:

We are seeking a highly skilled Customer Care Executive to join our dynamic BPO team. In this role, you will manage a high volume of international inbound customer interactions via calls, emails, and chats. As the voice of our company, you will ensure exceptional service delivery while upholding our brand reputation.

Key Responsibilities

• Handle inbound customer inquiries via calls, emails, and chats with professionalism and efficiency.
• Resolve customer issues by clarifying concerns, researching solutions, and implementing timely resolutions.
• Maintain accurate records in the call center database through diligent data entry and updates.
• Collaborate with internal teams to elevate unresolved issues and ensure seamless service delivery.
• Proactively update job knowledge through training and stay informed about process changes.
• Ensure operational continuity by monitoring equipment and reporting technical malfunctions.

Skills & Qualifications

• Expertise in verbal and written English communication (neutral accent, grammar, and tone).
• Proficiency in multi-tasking across calls, emails, chats, and CRM systems.
• Strong problem-solving skills with a focus on ethical and customer-centric solutions.
• Ability to work independently with minimal supervision while contributing to team goals.
• Technical skills: Data entry, CRM tools, and basic troubleshooting.
• Soft skills: Customer focus | Interpersonal savvy | Active listening | Relationship-building | Patience | Resilience

Shift Detail

• Process: UK-based clients
• Schedule: 13-hour shifts (2 days on, 2 days off)/Day Shifts

Company Profile:

Ahmedabad based KPO service provider having expertise in delivering quality services to our clients. Having started with a small team of 15 members, they are now boasts of more than 100 competent and skilled employees. Their aim is to provide cost benefits to our clients and gives an advantage of a flexible and knowledgeable workforce. The company possess a wide range of travel technology products, ranging from CRM, reservations systems, back office systems and B2C/B2B booking engines especially developed for travel agents and tour operators.