Customer Care Executive- Amritsar-SEVEN CONSULTANCY-2-5 - TimesJobs.com

SEVEN CONSULTANCY; Amritsar; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A customer service firm located in Amritsar is seeking a Customer Care Executive to manage calls and client communication. The ideal candidate should possess good English and Hindi skills, have basic computer knowledge, and ideally be a fresher or have up to 2 years of BPO experience. Strong communication skills are essential for this full-time position.

Qualifications

• Fresher or up to 2 years of experience in BPO.
• Exceptional communication and presentation skills.
• Ability to manage time efficiently.

Responsibilities

• Handle incoming and outgoing calls and communicate with clients to resolve issues.
• Respond to client inquiries via email to help resolve issues.
• Assist with portal navigation and troubleshooting.

Skills

English communication

Hindi communication

Interpersonal skills

Basic computer knowledge

Education

Any Graduate

Job description

Overview

We are looking for an enthusiastic Customer Care Executive to handle incoming and outgoing calls, communicate with clients via mail, and assist with portal navigation and troubleshooting. Candidates should have good command of English and Hindi, strong interpersonal and communication skills, and basic computer knowledge. Medical and marketing professionals with strong communication skills are welcome.

Responsibilities

• Handle incoming and outgoing calls and communicate with clients to resolve issues.
• Respond to client inquiries via email to help resolve issues.
• Assist with portal navigation and troubleshooting; handle order support and general functionality inquiries.
• Maintain customer records by updating account information.
• Demonstrate proactive and inquisitive communication with clear written and verbal skills.

Qualifications

• Fresher or up to 2 years of experience in BPO.
• Exceptional communication and presentation skills.
• Good English communication skills.
• Ability to manage time efficiently.

Key Details

• Job Function: Operations/Customer Service/Telecalling/Backend
• Industry: CRM/Call Centres/BPO/ITES/Med.Trans
• Specialization: Voice Process - Both BPO Type
• Qualification: Any Graduate
• Employment Type: Full Time