Customer Care (Chat Process) - Fces Pvt ltd, Hyderabad

Job Title: Customer Care (Chat Process) at FCES PRIVATE LIMITED - BPO / Customer Care Role in Hyderabad, Telangana

Company Name: FCES PRIVATE LIMITED

Location: Hyderabad, Telangana

Salary: ₹12,000 - ₹16,000 per month

Qualification: 12th Standard / PUC

Job Description:

• Respond to customer inquiries and provide solutions through chat conversations.
• Maintain a friendly and professional tone while interacting with customers.
• Ensure timely and accurate responses to customer queries.
• Collaborate with team members to optimize customer satisfaction.
• Keep detailed records of customer interactions and transactions.

At FCES PRIVATE LIMITED, we value individuals who can effectively communicate, troubleshoot issues, and deliver exceptional service through written interactions.

FAQs (Frequently Asked Questions):

Q1: What qualifications are required for the Customer Care (Chat Process) role?

A: Candidates should have completed 12th Standard / PUC.

Q2: Is prior experience in chat customer care necessary?

A: No prior experience is required. Freshers with strong communication skills are encouraged to apply.

Q3: Where is the job located?

A: The position is located in Hyderabad, Telangana.

Q4: What is the salary range for this role?

A: The monthly salary for the Customer Care (Chat Process) position is between ₹12,000 and ₹16,000.

Q5: How can I apply for this job?

A: Interested candidates can submit their resumes to [Email Address]. Our recruitment team will review applications and reach out to suitable candidates.

Q6: Is this position open to candidates of all genders?

A: Yes, this position is open to individuals of all genders.

Q7: What qualities are important for success in this role?

A: Excellent written communication skills, empathy, problem-solving abilities, and a customer-centric approach are essential for success in the Customer Care (Chat Process) role.