Customer Care Associate

Interactive Manpower Solutions; Sarkhej; On-site; INR 3,00,000 - 4,50,000; Full time

Job summary

A customer service firm in Ahmedabad is seeking Customer Support Executives to handle customer queries and ensure satisfaction. Candidates should be graduates with strong communication skills and prefer experience in BPO. The role involves working in rotational shifts and offers competitive salary plus benefits.

Benefits

Health insurance

Performance-based incentives

Hands-on training

Qualifications

• Excellent communication skills required.
• Experience in BPO/Customer Support preferred.
• Flexibility to work in rotational shifts.

Responsibilities

• Handle inbound and outbound customer queries.
• Provide accurate information and solutions.
• Log and track customer issues.

Skills

Excellent verbal and written communication skills in English

Strong problem-solving skills

Active listening skills

Ability to multitask

Education

Graduate in any discipline

Job description

Job Title: Customer Support Executive

Location: Ahmedabad, Gujrat

Employment Type: Full-time (On-site)

Shift: Rotational (including weekends, with weekday offs)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. In this role, you will be the first point of contact for our customers, handling their queries, resolving issues, and ensuring an excellent service experience.

Key Responsibilities

• Handle inbound and outbound customer queries via phone, email, or chat
• Provide accurate information and solutions to customer questions in a timely manner
• Log, track, and manage customer issues using internal systems
• Escalate complex queries to the appropriate team when necessary
• Ensure high levels of customer satisfaction through professional and empathetic communication
• Meet performance benchmarks such as response time, resolution rate, and quality standards

Requirements

• Graduate in any discipline (freshers or experienced candidates can apply)
• Excellent verbal and written communication skills in English
• Prior experience in BPO/Customer Support/Voice Process preferred
• Strong problem-solving and active listening skills
• Ability to multitask, work under pressure, and adapt to changing schedules
• Flexibility to work in rotational shifts, including weekends and bank holidays

What We Offer

• 5-day working structure (weekday offs)
• Competitive salary + performance-based incentives
• Hands-on training and career development opportunities
• Health insurance and other employee benefits
• A supportive and growth-driven work culture

If you’re passionate about delivering excellent customer experiences and are flexible with shifts, we’d love to hear from you!