Customer Care Advocate

Rockwell Automation; New Delhi; Hybrid; INR 450,000 - 700,000; Full time

Job summary

Rockwell Automation is seeking a Customer Care Advocate in Noida. You will manage pre/post-sales inquiries, order management, scheduling, and customer communication, ensuring accurate records and timely responses.

Strong CRM/ERP skills, Excel basics, and teamwork across departments are essential. The role requires 3–4 years in customer support or order management, with a hybrid policy guiding presence at Rockwell locations on most days.

Qualifications

• Bachelor's degree in Business Administration, Commerce, or related field.
• Certifications in Customer Service, CRM tools are a plus.
• 3–4 years of experience in customer support or order management.

Responsibilities

• Respond to customer and internal inquiries about orders, returns, replacements and equipment details.
• Maintain orders and RMAs, coordinate supply schedules and distributor interactions.
• Schedule service calls and follow up on requests.
• Handle requests for company materials and documentation.
• Keep records of returns, price updates and order changes.
• Ensure timely communication with customers, partners and stakeholders.
• Manage calls and emails with promised turnaround times.

Skills

Verbal and written communication

CRM/ERP proficiency

Organizational skills

Customer-focused mindset

Cross-team collaboration

Data accuracy

Excel/Power BI basics

Education

Bachelors in Business Administration or Commerce

CRM/CS certifications

Tools

SAP

Oracle

Excel

Power BI

Job description

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Position Title: Customer Care Advocate

Location: Noida

The Customer Service Advocate provides essential support across pre/post-sales, ensuring smooth order management, timely service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem‑solving skills, communication are key to success.

Your Responsibilities

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Order / RMA maintenance, supply schedules, and customer/distributor coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and order changes.
• Ensure timely communication with customers/partners/stakeholders.
• Handle customer calls, email and phone calls with promised turnaround time.

The Essentials - SKILL

• Strong verbal and written communication skills
• Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
• Excellent organizational and multitasking abilities
• Customer‑focused mindset with problem‑solving skills
• Ability to work collaboratively across teams
• Attention to detail and accuracy in data handling
• Basic Knowledge in excel and Power BI

Education Qualifications

• Bachelor’s degree in Business Administration, Commerce, or a related field
• Additional certifications in Customer Service, Supply Chain, or CRM tools are a plus
• Prior experience in customer support or order management preferred, 3 ~ 4 years.

You may be just the right person for this or other roles.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 28,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing the Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!