Customer Care Advocate

National Society for Black Engineers; Dadri; On-site; INR 350,000 - 520,000; Full time

Job summary

Rockwell Automation in Noida is seeking a Customer Care Advocate to provide essential pre/post-sales support, manage orders, coordinate deliveries, and ensure clear communication with customers.

The role requires strong problem‑solving, attention to detail, and collaboration across teams, with experience using SAP/Oracle CRM/ERP and basic Excel and Power BI.

Qualifications

• 3–4 years of customer support or order management experience.
• Bachelor's degree in business or related field.
• Proficient in CRM/ERP tools such as SAP/Oracle.
• Excellent communication and organizational skills.
• Attention to detail and data accuracy.
• Basic Excel and Power BI knowledge.

Responsibilities

• Respond to inquiries about orders, returns, replacements, and equipment.
• Maintain order management, supply schedules, and coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documents.
• Maintain records of returns, pricing updates, and orders.
• Ensure timely communication with customers, partners, stakeholders.
• Handle calls and emails with promised turnaround time.

Skills

Communication skills

CRM/ERP knowledge

Organization

Customer focus

Team collaboration

Attention to detail

Excel/Power BI basics

Education

Bachelor's degree in Business Administration/Commerce

CRM Certifications

Tools

SAP

Oracle

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life‑saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Position Title: Customer Care Advocate

Location: Noida

The Customer Service Advocate provides essential support across pre/post-sales, ensuring smooth order management, timely service scheduling, and effective customer communication. This role involves handling inquiries, managing orders and returns, coordinating deliveries, and maintaining accurate records, problem‑solving skills, communication are key to success

Your Responsibilities:

• Respond to customer and internal inquiries regarding orders, returns, replacements, and equipment details.
• Order / RMA maintenance, supply schedules, and customer/distributor coordination.
• Schedule calls and follow up on service requests.
• Handle requests for company materials and documentation.
• Maintain accurate records of returns, pricing updates, and order changes.
• Ensure timely communication with customers/partners/stakeholders.
• Handle customer calls, email and phone calls with promised turnaround time.

The Essentials - SKILL

• Strong verbal and written communication skills
• Proficiency in CRM and ERP systems (e.g., SAP, Oracle)
• Excellent organizational and multitasking abilities
• Customer-focused mindset with problem-solving skills
• Ability to work collaboratively across teams
• Attention to detail and accuracy in data handling
• Basic Knowledge in excel and Power BI

Education Qualifications:

• Bachelor's degree in Business Administration, Commerce, or a related field
• Additional certifications in Customer Service, Supply Chain, or CRM tools are a plus
• Prior experience in customer support or order management preferred, 3 ~ 4 years.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.