Customer Care Advisor

Capgemini; Kolkata; Remote; INR 1,00,000 - 4,50,000; Full time

Job summary

A global technology company in Kolkata is seeking a customer care professional to enhance service quality and ensure a positive contact center experience. Candidates should have 1 to 3 years of international customer support experience and be proficient in Microsoft Excel and MS Office tools. Strong communication and problem-solving skills are essential for managing customer interactions effectively. This position offers flexible work arrangements to promote a healthy work-life balance.

Benefits

Flexible work arrangements

Career growth programs

Qualifications

• 1 to 3 years of international customer support experience.
• Ability to manage multiple tasks and interactions.
• Dedication to the customer experience.

Responsibilities

• Contribute to achieving service level targets in a contact center.
• De-escalate customer frustration effectively.
• Make sound decisions to resolve issues efficiently.

Skills

Strong Communication & Customer Service Skills

Technical knowledge and troubleshooting skills

Proficiency in Microsoft Excel and MS Office tools

Excellent written and oral communication

Problem-solving skills

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizationsunlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

As a member of the customer care team, you will contribute to achieving service level targets and key performance metrics while ensuring a high-quality contact center experience. You should bring strong technical knowledge and troubleshooting abilities, along with proficiency in Microsoft Excel and other MS Office tools. Excellent written and verbal communication skills, including active listening and comprehension, are essential for effective customer interactions. The role also demands the ability to manage multiple tasks and interactions simultaneously, prioritize effectively, and make sound decisions to resolve issues efficiently.

In this role you will play a key role in:

• Strong Communication & Customer Service Skills
• 1 to 3 year of international customer support experience.
• Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
  
  

YOUR PROFILE

• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
• Sound decision making.
• Must be able to effectively adapt to accelerating changes.
• For remote work a secure workspace and effective internet connectivity is necessary.
  
  

What You'll Love About Working Here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, flexible work hours or alternative work schedules, you will get an environment to maintain healthy work life balance.
• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
  
  

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.