Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Vijayawada

Kotak Mahindra Bank; NTR; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Portfolio Manager – Retail Assets to oversee collections and recovery operations within the assigned portfolio across regional markets. The role involves leading a team, coordinating with external agencies, and ensuring adherence to regulatory and bank policies.

You will supervise repossession activities, manage legal formalities, conduct field visits, and drive compliant, efficient recovery strategies while maintaining high ethical standards.

Responsibilities

• Monitor and maintain collection performance across the assigned portfolio.
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to ensure effective recovery strategies.
• Handle legal formalities related to collections and repossession in coordination with the legal department.
• Conduct field visits as required to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Job description

Job Description:

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

Responsibilities

• Monitor and maintain collection performance across the assigned portfolio.
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to ensure effective recovery strategies.
• Handle legal formalities related to collections and repossession in coordination with the legal department.
• Conduct field visits as required to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.

Requirements