Customer Assistance Manager_CREDIT CARD-Hardship Assistance Unit_Karimnagar

Kotak Mahindra Bank Ltd; Karimnagar; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

Kotak Mahindra Bank Ltd. is seeking a Portfolio Manager – Retail Assets to lead collections and recovery efforts across the assigned area.

You will supervise repossession activities, coordinate with external agencies, and ensure timely resolution of delinquent accounts while upholding strict compliance and ethical standards. The role requires field readiness, team leadership, and the ability to drive efficient processes in line with bank policies.

Qualifications

• Strong leadership and ability to manage a collections/recovery team.
• Robust knowledge of regulatory/compliance requirements.
• Experience in field operations and asset repossession processes.

Responsabilités

• Monitor collection performance across the assigned portfolio.
• Oversee repossession activities and coordinate with agents and sales teams for asset disposal.
• Liaise with collection agencies to implement recovery strategies.
• Handle legal formalities related to collections and repossession with the legal department.
• Conduct field visits to supervise collection efforts.
• Train and guide the collections team to improve performance and compliance.
• Ensure adherence to bank policies and regulatory guidelines in all activities.

Connaissances

Team leadership

Compliance

Operational efficiency

Field work

Description du poste

The Portfolio Manager – Retail Assets is responsible for managing collections and recovery operations within the assigned area. The role involves overseeing repossession activities, coordinating with external agencies, handling legal formalities, and ensuring timely resolution of delinquent accounts. The ideal candidate should be confident, field-ready, and capable of leading a team while maintaining high standards of compliance and operational efficiency.

• Monitor and maintain collection performance across the assigned portfolio.
• Manage repossession activities and coordinate with repossession agents and sales teams for asset disposal.
• Liaise with collection agencies to ensure effective recovery strategies.
• Handle legal formalities related to collections and repossession in coordination with the legal department.
• Conduct field visits as required to support and supervise collection efforts.
• Train and guide the collections team to enhance performance and compliance.
• Ensure adherence to bank policies, regulatory guidelines, and ethical standards in all collection activities.