Customer and Supplier Rate Management Specialist

Maersk Line India Pvt Ltd; Chennai; On-site; INR 600,000 - 900,000; Full time

Job summary

Maersk Line India Pvt Ltd is seeking a Mid-Level MGF Customer/Supplier Rate Management Specialist in Chennai. You will manage end-to-end rate processes, validate contracts, and ensure accurate rate configurations before production.

The role emphasizes analytical skills, stakeholder collaboration, and continuous improvement within a US Shift. The ideal candidate has 3–6 years of relevant experience and a Bachelor's degree in commerce, finance, or related fields.

Qualifications

• O&M rate validation and configuration
• Strong analytical and problem-solving capabilities
• Effective stakeholder and customer management skills
• Clear written and verbal communication skills
• Collaborative mindset focused on continuous improvement
• 3–6 years of relevant experience

Responsibilities

• Manage end-to-end Rate Management: from contract receipt to rate validation and production readiness.
• Review and validate customer/vendor contracts for rates, charges, validity, units, terms.
• Ensure rate-filing accuracy by aligning system configurations with contracts before production.
• Coordinate rate amendments, renewals, and expiry with Rate Owners.
• Perform rate testing and issue resolution to prevent billing discrepancies.
• Maintain governance through SOPs, approvals, documentation, and evidence trails.
• Drive improvements by monitoring accuracy, turnaround, backlogs, and automation opportunities.

Skills

OTM rate validation

Analytical skills

Stakeholder management

Written and verbal communication

Continuous improvement

3-6 years experience

Education

Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or related field

Job description

MGF Customer/ Supplier Rate Management Specialist

Key Responsibilities

• Manage the end-to-end Rate Management process, from receipt of approved contracts through rate validation, configuration, testing, and operational readiness.
• Review and validate customer and vendor contracts, ensuring standard rates, accessorial charges, validity dates, units, conditions, and commercial terms are complete and accurate.
• Ensure rate-filing accuracy and quality by validating system configurations against approved contracts before rates are released in production.
• Manage rate amendments, renewals, and contract expiry, proactively coordinating with Rate Owners to ensure updated rates are received and configured before existing rates expire.
• Perform rate testing and issue resolution to identify configuration gaps and prevent incorrect transportation charges, shipment-rating failures, and billing discrepancies.
• Maintain process governance and audit compliance through appropriate SOPs, controls, approval records, exception documentation, trackers, and supporting contract evidence.
• Drive continuous improvement and performance management by monitoring rate accuracy, turnaround time, exceptions, backlog, expiry compliance, and recurring issues while identifying opportunities for standardization and automation.

Key Skills & Competencies

• OTM - Contract & Rate Validation
• Strong analytical and problem-solving skills
• Effective stakeholder and customer management skills
• Good written and verbal communication skills
• Collaborative mindset with a focus on continuous improvement
• 3 to 6 years of relevant experience

Qualification

• Bachelor’s degree in commerce, Finance, Accounting, Business Administration, or a related field

Shift Timings

US Shift

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .

Experience Level

Mid Level