Custom Upgrade Engineer

DHR Holding India; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Cytiva is seeking a Custom Upgrade Engineer for an on-site role in Pune, India. The role focuses on driving world-class fulfilment of custom upgrade requests, collaborating with global supply chain, manufacturing sites, Global Services, and external partners to ensure high customer satisfaction and proper installation.

The engineer will manage the full upgrade process from request to final installation, reporting to the Sr Manager, Global Services Custom Products and Repair Center Operations.

Qualifications

• Relevant technical degree or equivalent work experience.
• Experience from engineering, service, manufacturing, supply chain, or a similar technical environment.
• Experience managing customer requests, technical documentation, and/or project coordination.
• Good written and verbal English communication skills, with ability to work cross-functionally with internal stakeholders and suppliers.

Responsibilities

• Handle custom upgrade requests from initial review through delivery and installation support.
• Coordinate with internal stakeholders, suppliers, and technical experts to define feasible and compliant solutions.
• Prepare quotations and communicate progress, lead times, costs, and technical information to requestors.
• Create and maintain technical documentation and work instructions for upgrade execution.
• Support quality checks, issue resolution, customer complaints, and continuous improvement activities.

Skills

English communication

Education

Relevant technical degree or equivalent work experience

Job description

Job Summary

The Custom Upgrade Engineer is responsible for driving world-class fulfilment of Custom upgrade requests to secure internal and external customer satisfaction.

This is done through cross-functional collaborations with internal stakeholders and functions e.g., Global supply chain, manufacturing sites, Global Services and Custom Engineering as well as through strong collaboration with external functions e.g., Original Equipment Manufacturers and other Suppliers. Custom Upgrade Team (CUpgr) supports internal and external customers with customized upgrades of already existing systems. The Custom Upgrade Engineer handles, supports and oversees the whole chain from request to final installation.

This position reports to the Sr Manager, Global Services Custom Products and Repair Center Operations and is part of the Custom Upgrades Team located in Pune, India and will be an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

Responsibilities

• Handle custom upgrade requests from initial review through delivery and installation support.
• Coordinate with internal stakeholders, suppliers, and technical experts to define feasible and compliant solutions.
• Prepare quotations and communicate progress, lead times, costs, and technical information to requestors.
• Create and maintain technical documentation and work instructions for upgrade execution.
• Support quality checks, issue resolution, customer complaints, and continuous improvement activities.

Qualifications

Who you are

• Relevant technical degree or equivalent work experience.
• Experience from engineering, service, manufacturing, supply chain, or a similar technical environment.
• Experience managing customer requests, technical documentation, and/or project coordination.
• Good written and verbal English communication skills, with ability to work cross-functionally with internal stakeholders and suppliers.

Travel, Motor Vehicle Record Physical/Environment Requirements

• Travel up to 10%.
• Ability to perform hands-on mechanical work, including assembly, adjustment, and modification of systems and components when required.

It would be a plus if you also possess previous experience in

• Understanding of Cytiva and Pall products and experience from Service or Systems Engineering.
• Experience working with requirement specifications, quotations, and supplier discussions related to price and lead time.
• Experience using systems such as Magic and Oracle.