Cummins Inc. Looking for IT Support Associate – Test Cells and Labs at Pune, Maharashtra

Cummins Inc.; Pune City; Hybrid; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated IT support professional to ensure the effectiveness and efficiency of IT resources. In this role, you will provide operational support, troubleshoot issues, and collaborate with team members to deliver exceptional service. Your ability to communicate effectively and focus on customer needs will be key to your success. This position offers the opportunity to grow and develop your skills in a dynamic environment, where your contributions will help shape the future of IT support. If you are passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• High school diploma or equivalent experience required.
• Relevant industry training or certifications preferred.

Responsibilities

• Provides operational support for IT resources under moderate supervision.
• Diagnoses and resolves IT hardware or software issues.
• Trains less experienced associates on IT support processes.

Skills

Effective Communication

Customer Focus

Situational Adaptability

Collaboration

Complexity Management

Work Process Optimization

Self-Development

Trust Instillation

Incident Management

Troubleshooting

Problem Solving

Education

High School Diploma or Equivalent

Relevant Industry Training or Certification

Job description

Description

Provides operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources for end users under moderate supervision.

Must work collaboratively with others.

Performs IT production support for assigned area(s) according to documented processes.

Diagnose and problem solve issues with IT hardware or software components with direction.

May require ability to install, configure, or disposition IT hardware and/or application issues.

Troubleshoots assigned issues per department standards and escalates if unable to resolve.

Uses Incident Management system to manage reported issues or requests submitted by end users and log any actions or support provided.

Provides one-on-one training for less experienced associates on IT support processes and tools.

Assists with additional IT responsibilities as assigned.

Is familiar with SLA / Operational Level Agreements between other IT Services Provided.

Qualifications

Skills

1. Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
2. Customer focus – Building strong customer relationships and delivering customer-centric solutions.
3. Situational adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
4. Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.
5. Manages complexity – Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
6. Optimizes work processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
7. Self-development – Actively seeking new ways to grow and be challenged using both formal and informal development channels.
8. Instills trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
9. Incident Management – Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
10. Troubleshooting – Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
11. Problem Solving – Solves problems using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and recommended actions to prevent problem reoccurrence.

Education, Licenses, Certifications

1. High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
2. Relevant industry training, certification or equivalent experience preferred.
3. This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Job Details

Job: SYSTEMS/INFORMATION TECHNOLOGY

Primary Location: India-Maharashtra-Pune-India, Pune, Cummins Technical Center India

Job Type: Experienced – Exempt / Office

Recruitment Job Type: Office

Job Posting: May 31, 2023, 2:30:00 PM

Unposting Date: Ongoing

Organization: Corporate

Role Category: Hybrid – Potential for Partial Remote

Req ID: 2300050N