CTL-Quick Commerce Last Mile, Quick Commerce Last Mile

Carrerlift; Pune District; Vor Ort; INR 900.000 - 1.200.000; Vollzeit

Zusammenfassung

Amazon is seeking a Channel Team Lead for its Delivery Center in Mumbai. The role manages IHS operations at DCs, drives performance, and supports the DC manager with team coaching and execution of the operational plan to achieve targets.

You will identify and acquire new stores, manage channel partners, conduct field visits, provide training on processes, and publish routine performance reports with actionable recommendations. Strong leadership and communication are essential.

Qualifikationen

• Bachelor's degree or MBA required.
• Advanced Excel and communication skills.
• Experience leading operations teams preferred.
• Telecom or sales background desirable.

Aufgaben

• Lead a multi-layer team of associates and drive performance.
• Manage and grow channel partner stores with Amazon.
• Conduct field visits and training on SOPs.
• Publish routine reports on performance and recommend actions.
• Handle escalations and stakeholder relationships.

Kenntnisse

Leadership

Communication

Analytical thinking

Customer service

Ownership

Stakeholder mgmt

Ausbildung

Bachelor's degree / MBA

Tools

Advanced Excel

Jobbeschreibung

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.Title: Channel Team LeadLocation: MumbaiEssential Functions-Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.

• Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Field Visits: Visiting stores on a daily/weekly/monthly basis.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations.
• Internal/External Stake holder management.
• Support station operations and/or customer deliveries.

Essential SkillsStrong leadership capabilities and people management skillsGood communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.Basic Qualifications

• Bachelor Degree / MBA.
• Preferably from Sales/Telecom background
• Advanced Excel and Communication skills

Key job responsibilitiesThe Ops Manager, leads an operation for +20k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

• Bachelor's degree or equivalent training or certifications
• Bachelor's degree or above, or MBA
• Bachelor's degree, or 2+ years of solving problems with technology in the Telecommunications industry experience
• Experience in handling operations teams and establishing new processes
• * Advanced Excel and Communication skills

Preferred qualifications

• Ph.D. in computer science, computer engineering, or related field, or experience working for Amazon or any Amazon subsidiary or affiliate
• 2+ years of sales experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.