CTK Svc Associate (S), Centralized Time Keeping - CTK

Amazon; Nalanda; On-site; INR 350,000 - 500,000; Full time

Job summary

Amazon Dev Center India - Hyderabad - A85 is seeking a Timekeeping & HR support associate to handle time and attendance inquiries via phone and chat, ensuring accurate data entry and meticulous case handling. The role emphasizes adherence to attendance policies and HR procedures while maintaining high service levels for Amazonians.

The candidate should have 6+ months HR and MS Office experience, with basic Excel skills and a professional, customer-focused mindset.

Qualifications

• 6+ months of human resources experience.
• 6+ months of Microsoft Office products and applications experience.
• Experience in confidential environments.
• Bachelor's degree.
• Knowledge of Excel at a basic level.

Responsibilities

• Resolve employee inquiries about time and attendance & HR queries via phone and chat.
• Ensure accurate data entry for attendance management and maintain case records.
• Document process gaps and suggest service improvements.
• Communicate clearly in English and report to Time and Attendance Manager.

Skills

HR experience

Microsoft Office

Excel basics

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Description

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

About Amazon Centralized Timekeeping

The vision of the Centralized Timekeeping team is to utilize top talent to streamline time and attendance data entry, reduce payroll defects and provide consistently high service levels. Today, CTK supports and manages time and attendance matters for thousands of Amazon Associates. Requests for edits are submitted via trouble ticketing from operators and HR across the network. The Centralized team manages the ticket queue by executing on the requests on a FIFO basis but will prioritize any payroll impacting ticket if there is a risk of a payroll defect. The efforts of this team support the business by ensuring associate’s time and attendance matters are handled with speed, precision and with customer obsession always in mind.

Key job responsibilities

Your core responsibilities include resolving employee inquiries about time and attendance & HR queries through phone and chat support, while ensuring accurate and timely data entry for attendance management. You will maintain detailed records in the service case management system and apply Amazon's attendance policies while ensuring compliance with state and federal laws. This position requires addressing HR queries using standard operating procedures and documentation, taking full ownership of employee cases from initial contact to resolution.

As a key team member, you will document process gaps and suggest service improvements, communicating clearly in English through both verbal and written channels. Your role involves contributing to team initiatives for service enhancement and maintaining a strong focus on customer service. You will report directly to the Time and Attendance Manager or designated Point of Contact. The ideal candidate will demonstrate strong attention to detail, excellent communication skills, and a commitment to delivering exceptional service to all Amazonians.

About The Team

6+ months of human resources experience

6+ months of Microsoft Office products and applications experience

Experience in confidential environments

Bachelor's degree or equivalent

Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)

Basic Qualifications

• 6+ months of human resources experience
• 6+ months of Microsoft Office products and applications experience
• Experience in confidential environments
• Bachelor's degree
• Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.)

Preferred Qualifications

• 1+ years of human resources experience
• 1+ years of Microsoft Office products and applications experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Amazon Dev Center India - Hyderabad - A85

Job ID: A10543889