CSM

AI CERTs® - India; Gandhinagar; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AI CERTs® - India is seeking a dynamic Customer Success Manager to act as a strategic consultant to partners, helping them grow their business, improve market performance, and build lasting engagement across regions.

The ideal candidate will guide partners with actionable recommendations, manage post-sale relationships, drive growth, and coordinate with Sales, Product, Marketing, and Support to ensure a smooth onboarding and high-quality customer experience.

Qualifications

• 3+ years in Customer Success, Account Management, or related roles.
• Ability to drive partner growth through consultative relationship management.
• Experience with international clients, preferably across the EMEA region.

Responsibilities

• Own and manage post-sale relationships with partners, ensuring ongoing satisfaction and long-term growth.
• Act as a consultative advisor to partners by understanding their business model, market challenges, and growth goals.
• Serve as the primary point of contact for clients and ensure quick resolution of customer issues, queries, and escalations.
• Conduct regular partner check-ins, business reviews, and strategic discussions to help partners improve market reach and adoption.
• Collaborate with internal teams including Sales, Product, Marketing, and Support to ensure client feedback is heard and acted upon.
• Maintain detailed records of client interactions, renewals, opportunity tracking, and follow-ups in CRM.
• Help optimize onboarding and customer journey touchpoints to deliver a consistent and high-quality customer experience.

Skills

Customer success

Account management

Communication skills

CRM proficiency

International clients

Tools

HubSpot

Salesforce

Job description

Role Overview

We are looking for a dynamic Customer Success Manager who can act as a strategic consultant to AI Certs partners, help them grow their business, improve market performance, and build long-term engagement. The ideal candidate will understand partner goals, guide them with actionable recommendations, and work closely with them to increase adoption, visibility, and success in their respective markets.

Role Overview

We are looking for a dynamic Customer Success Manager who can act as a strategic consultant to AI Certs partners, help them grow their business, improve market performance, and build long-term engagement. The ideal candidate will understand partner goals, guide them with actionable recommendations, and work closely with them to increase adoption, visibility, and success in their respective markets.

Responsibilities

• Own and manage post-sale relationships with partners, ensuring ongoing satisfaction, engagement, and long-term growth.
• Act as a consultative advisor to partners by understanding their business model, market challenges, and growth goals.
• Serve as the primary point of contact for clients and ensure quick resolution of customer issues, queries, and escalations.
• Conduct regular partner check-ins, business reviews, and strategic discussions to help partners improve market reach, learner engagement, and certification adoption.
• Collaborate with internal teams including Sales, Product, Marketing, and Support to ensure client feedback is heard and acted upon.
• Maintain detailed records of client interactions, renewals, opportunity tracking, and follow-ups in CRM.
• Help optimize onboarding and customer journey touchpoints to deliver a consistent, smooth, and high-quality customer experience.

Qualifications

• 3+ years of proven experience in Customer Success, Account Management, or related client-facing roles.
• Demonstrated ability to drive partner growth, enablement, and business performance through consultative relationship management.
• Exceptional verbal and written communication skills with the ability to present ideas clearly and persuasively.
• Strong attention to detail, with the ability to ensure that follow-ups, commitments, and customer actions are tracked accurately.
• Experience working with international clients, preferably across the EMEA region.
• Proficiency in using CRM systems such as HubSpot, Salesforce, or similar tools.
• Proactive mindset with a passion for solving customer problems and exceeding expectations.
• Ability to manage multiple clients and projects simultaneously in a fast-paced environment.