CRT/System Analyst

Fluor; Vadodara; Presencial; INR 2.520.000 - 4.000.000; Jornada completa

Descripción de la vacante

Fluor is seeking a Customer Engagement Manager in Vadodara, India to bridge IT enterprise applications with internal customers. The role focuses on augmenting IT delivery capabilities, building relationships, and shaping strategic vision for corporate growth.

Responsibilities include lifecycle management of tool requests, requirements definition, escalation management, and executive-level communications. Candidates should have 8–15 years in related fields and strong MSSQL/virtualization

Formación

• Bachelor’s or higher in CS/IS/Engineering or equivalent.
• 8–15 years of experience in systems analysis, production support, or application development.
• Familiar with MSSQL Server services and performance tuning; experience with replication and data management views.

Responsabilidades

• Manage service requests for tools/applications through lifecycle with dev, test, audit, security, and architecture teams.
• Define requirements and ensure appropriate integration.
• Provide advanced technical support and act as escalation focal point.
• Deliver executive-level status updates on implementations and challenges.
• Assist with hosting documentation and standardized deployment across data centers.
• Develop relationships with application teams to standardize development and deployment practices.

Conocimientos

Communication skills

Analytical thinking

Project coordination

Team collaboration

Educación

BE/B.Tech in Computer Science or related field

Herramientas

MSSQL Server

Application virtualization

Descripción del empleo

Job Description

The Customer Engagement Manager is responsible for bridging the gap between Information Technology Enterprise Applications and our customer. The customer is generally internal to the Corporation. The primary objective for this role is to augment the delivery capabilities of IT services; effectively build personal relationships, provide consistent representation and leadership, and facilitate corporate growth and develop strategic vision.

Responsibilities

• Manage service requests for tools/applications (in-house and vendor) through life cycle management process including coordination with development, test, audit, security, and architecture teams.
• Ensure strength in requirements definition and appropriate level of integration is considered.
• May provide and manage configuration of certain applications supported by the Applications department.
• Provide advanced level technical support to projects as well as serve as a focal point for escalation.
• Provide Executive level presentations of implementation status and technical challenges of our customers that explain core issues, plans, and escalation topics in an easy to understand format.
• Budget and cost management of scopes of work associated with their customer base.
• Serve as an extension of both automation and enterprise database teams in order to share issues and contribute growth to support capabilities and overall maturity model.
• Develop relationships with core, regional, and local application teams as a means of fostering a standardized approach to development and deployment practices.
• Problem determination on performance and availability breaches against mission critical project infrastructure (network, domain, storage, server, database, application, client).
• Assist with prioritization of identified issues, associated fixes, and communications to resolving parties (internal technical staff, service providers, and vendors).
• Assist with development of Help Desk knowledge packs for establishing proper operational support matrix and means of identifying escalation; this includes ensuring ticket queues in place.
• Maintain a technical forum of known issues and fixes for consumption by global staff.
• Develop and maintain hosting documents for key applications in order to provide a standardized delivery mechanism across data centers and ensure consistent performance.

Basic Job Requirements

• B.E./ B.Tech degree in Computer Science, Information Systems, Engineering, or equivalent work experience
• 8-15 years experience in systems analysis, production support, or application development
• May have knowledge of MSSQL Server platform services (performance tuning, various types of replication, profiler and data collection, resource governor, data management views)
• Familiarity with application virtualization technologies and delivery methods to remote users
• May have Big 4 Consulting experience
• Should have participated in, and be familiar with, Agile application development methodology and practices
• Should have participated in, and be familiar with, Quality Assurance application testing methodology and practices

Preferred Qualifications

• Accredited degree or global equivalent in Computer Science or related discipline
• Experience in computer systems or Information Technology (IT) support, with technical proficiency in operating systems and programming languages
• Strong written and verbal communication skills
• Strong interpersonal skills
• Excellent analytical, technical, planning, and organizational skills

To be Considered Candidates:

Must be authorized to work in the country where the position is located.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.