Crossover Hiring For Application Support Engineer, Skyvera (Remote) – $30,000/year USD a[...]

Crossover; Chennai; Remote; USD 30,000; Full time

Job summary

An innovative company is seeking a high-level customer support engineer to join their advanced technical support team. This role offers an exciting opportunity to tackle complex problems while enhancing your technical capabilities. As a key player in a product-driven telco software company, you will contribute to transforming the industry by providing elite customer support. If you are passionate about delivering exceptional service and eager to advance your career, this position is perfect for you. Join a forward-thinking organization that values customer obsession and is committed to your professional growth.

Qualifications

• 5+ years of experience in technical support roles.
• Strong knowledge of Windows Server and Linux systems.

Responsibilities

• Solve complex problems proactively to impress customers.
• Continuously build technical skills and product knowledge.

Skills

Technical Support

Windows Server

Linux

Problem Solving

Customer Service

Job description

Job Description

Crossover is the world’s #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We’re recruiting this role for our client, Skyvera. Have you got what it takes?

Are you a customer support wizard who is obsessed with delivering a great experience, but you’ve already mastered your current products and are wondering what’s next? Or are you a software engineer looking for a way to get introduced to an immense set of product architectures, domains, and tech stacks? Sure, you could join any new company and learn their handful of products, but we think we have something better.

Skyvera is a product-driven telco software company focused on moving the entire telco industry to the public cloud and redefining how carriers engage with their subscribers. We believe the key to success is a robust, customer-obsessed support organization led by decision-makers with elite customer-facing experience. This role is the highest-level customer support engineer we have. The problems are complex. It’s an immense responsibility, but one that can put you on the fast track to career advancement.

We want our customer service quality to be the #1 reason our customers continue to partner with us year after year. If you’re looking to rapidly improve your skill set and take your career to the next level, then we invite you to join our advanced technical support team to see how we’re transforming telco!

What You Will Be Doing

• Impressing customers by solving new and complex problems proactively
• Building on your existing technical capabilities and regularly adding new skills and product knowledge to your toolkit

What You Won’t Be Doing

• Answering the same questions over and over again
• Providing trivial or basic troubleshooting
• Writing knowledge base articles

Basic Requirements

Application Support Engineer key responsibilities

• At least 5 years of experience as a technical support rep/engineer working with Windows Server and Linux

About Skyvera

Skyvera maintains your legacy, on-premise software, while reimagining its cloud-native future.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $15 USD/hour, which equates to $30,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.

What to expect next:

• You will receive an email with a link to start your self-paced, online job application.
• Our hiring platform will guide you through a series of online screening assessments to check for basic job fit, job-related skills, and finally a few real-world job-specific assignments.

Important!

If you do not receive an email from us:

• First, emails may take up to 15 minutes to send, refresh and check again.
• Second, check your spam and junk folders for an email from Crossover.com, mark as Not Spam since you will receive other emails as well.
• Third, we will send to whatever email account you indicated on the Apply form – by default, that is the email address you use as your LinkedIn username and it might be different than the one you have already checked.
• If all else fails, just reset your password by visiting https://www.crossover.com/auth/password-recovery if you already applied using LinkedIn EasyApply.

Crossover Job Code: LJ-5068-IN-Chennai-ApplicationSup.001