Crm Support Executive

Astral Adhesives; Ahmedabad District; On-site; INR 600,000 - 850,000; Full time

Job summary

Astral Adhesives is seeking a capable ITSupport Specialist to manage the Admin Portal, ensuring data accuracy and seamless operations. You will provide frontline support to field sales teams and monitor loyalty programs, collaborating with Sales, Operations, Marketing, and IT to deliver effective system enhancements.

You will gather business requirements, assist in testing new features, and document issues and improvements while maintaining strong stakeholder communication and driving digital

Qualifications

• Experience managing admin portals and data accuracy.
• Ability to provide first-level application support to field sales teams.
• Experience monitoring loyalty and rewards programs.
• Strong cross-functional coordination with Sales, Operations, Marketing, and IT.
• Ability to gather requirements and translate business needs for IT.
• Experience with UAT and QA processes.
• Familiarity with CRM and sales support systems.
• Strong communication and problem-solving skills.
• Documentation of issues and process workflows for continuous improvement.

Responsibilities

• Manage and monitor the Admin Portal for accurate data management and uninterrupted operations.
• Provide first-level and ongoing application support to field sales teams, resolving user issues.
• Monitor loyalty and rewards programs, identifying and escalating issues for timely resolution.
• Coordinate with Sales, Operations, Marketing, and IT to address system requirements and process improvements.
• Bridge between business users and IT by gathering requirements and communicating needs.
• Assist IT developers in testing, validating, and deploying new features and fixes.
• Track, analyse, and resolve application issues while maintaining high service levels.
• Conduct user training and guidance on portal and application functionalities.
• Document issues, enhancement requests, and workflows for improvement initiatives.
• Communicate system updates, outages, and resolutions to stakeholders.
• Support business process automation and digital transformation through collaboration.

Skills

Application & Portal Management

Cross-Functional Coordination

Requirement Gathering & Analysis

User Training & Support

Stakeholder Management

UAT Testing & Quality Assurance

CRM and Sales Support Systems

Process Improvement

Communication & Problem Solving

Job description

Role & responsibilities

• Manage and monitor the organization's Admin Portal, ensuring accurate data management and uninterrupted operations.
• Provide first-level and ongoing application support to field sales teams, resolving user issues and ensuring seamless adoption of digital tools.
• Monitor and ensure the smooth functioning of loyalty and rewards programs, identifying and escalating issues for timely resolution.
• Coordinate with cross-functional departments including Sales, Operations, Marketing, and IT to address system-related requirements and process improvements.
• Act as the primary bridge between business users and the IT development team by gathering requirements, communicating business needs, and facilitating solution implementation.
• Assist IT developers in testing, validating, and deploying new features, bug fixes, and system enhancements.
• Track, analyse, and resolve application issues while maintaining high service levels and user satisfaction.
• Conduct user training and provide guidance on portal and application functionalities.
• Document issues, enhancement requests, and process workflows to support continuous improvement initiatives.
• Ensure timely communication of system updates, outages, and resolutions to relevant stakeholders.
• Support business process automation and digital transformation initiatives through effective collaboration with internal teams.

Key Skills:

• Application & Portal Management
• Cross-Functional Coordination
• Requirement Gathering & Analysis
• User Training & Support
• Stakeholder Management
• UAT Testing & Quality Assurance
• CRM and Sales Support Systems
• Process Improvement
• Communication & Problem Solving