CRM executive ( mohali)

Naukripay group; Punjab; On-site; INR 4,50,000 - 6,75,000; Full time

Job description

CRM job involves managing customer relationships by overseeing their interactions with a company, ensuring satisfaction, and driving loyalty. Key duties include analyzing customer data, developing retention strategies, managing the CRM system, collaborating with sales and marketing, and serving as a point of contact for customers.

Customer Relationship Manager (CRM Manager)

This role focuses on building and maintaining long-term customer relationships, often managing a team or the overall customer experience.

• Developing and implementing customer retention programs and service strategies.
• Identifying customer needs and tailoring products or services to them.
• Collaborating with sales and marketing to improve the customer experience.
• Handling customer complaints, inquiries, and feedback.
• Analyzing customer data and competitor activity to inform strategies.

Key Skills:

• Exceptional communication and interpersonal skills.
• Strong understanding of customer needs and motivations.
• Strategic planning and problem-solving abilities.

CRM Specialist/Administrator

This role is more technical, focusing on the CRM software and the data it contains.

• Administering the company's CRM system, including data entry and management.
• Ensuring data accuracy, integrity, and system reliability.
• Analyzing customer data to generate reports and identify growth opportunities.
• Providing training and support to other users of the CRM system.

Key Skills:

• Technical proficiency with CRM software.
• Strong data analysis and interpretation skills.
• Attention to detail and organizational skills.