Crm Executive (freshers)

Woodify; Chennai; On-site; INR 300,000 - 600,000; Full time

Job summary

SpaceDraft is seeking a Senior Executive CRM to manage customer relationships and CRM data, coordinating with Sales, Design, and Operations to ensure timely follow-ups and a smooth customer experience.

You will handle multi-channel follow-ups, collect feedback, and drive retention initiatives while generating regular CRM reports and maintaining data integrity. 0–4 years of CRM experience is preferred; construction/real estate exposure is a plus.

Qualifications

• Bachelor's degree in a related field.
• 0–4 years of CRM / customer service experience.
• Experience in construction/interior design/real estate is a plus.

Responsibilities

• Manage CRM activities and maintain accurate customer records.
• Coordinate with Sales, Design, Operations to fulfill requests.
• Follow up with customers via calls, WhatsApp, email.
• Collect feedback and handle complaints professionally.
• Prepare daily/weekly/monthly CRM reports.
• Ensure data security and confidentiality.

Skills

Excellent communication

CRM proficiency

Follow-up coordination

Customer-focused

Problem solving

Analytics & reporting

MS Office/Google Workspace

Time management

Multitasking

Team collaboration

Negotiation

Attention to detail

Adaptability

Education

Bachelor's degree in Business Administration, Marketing, Commerce, or related field

Tools

CRM software

Job description

Senior Executive CRM

Position Overview:

The Senior Executive CRM will be responsible for managing customer relationships, coordinating with clients, ensuring timely follow-ups, and supporting the organization in delivering a smooth and positive customer experience. The role involves handling CRM activities, maintaining accurate customer records, coordinating with internal teams, and supporting customer retention and engagement initiatives.

Key Responsibilities:

1. Customer Relationship Management

• Build and maintain strong relationships with existing and prospective clients.
• Understand customer requirements and ensure timely responses to queries and concerns.
• Follow up with customers regularly to maintain engagement and satisfaction.

2. CRM Management

• Maintain and update customer information, interactions, follow-ups, and status in the CRM system.
• Ensure customer data is accurate, complete, and up to date.
• Monitor customer activities and ensure timely follow-ups on leads, enquiries, and ongoing projects.
• Track customer communication and maintain proper records for future reference.

3. Customer Follow-up & Coordination

• Conduct regular follow-ups with customers through calls, WhatsApp, email, and other communication channels.
• Coordinate with Sales, Design, Operations, and other internal teams to resolve customer requirements.
• Ensure customer requests and issues are communicated to the relevant departments and followed through to closure.
• Maintain proper follow-up schedules and ensure no customer enquiry is missed.

4. Customer Feedback & Complaint Handling

• Collect customer feedback and identify areas for improvement.
• Handle customer complaints and concerns professionally and elevate issues when required.
• Coordinate internally to ensure customer issues are resolved within the expected timelines.
• Maintain records of customer feedback, complaints, and resolutions.

5. Reporting & Performance Tracking

• Prepare daily, weekly, and monthly CRM reports as required.
• Track customer follow-ups, pending activities, conversions, complaints, and other relevant CRM metrics.
• Share regular updates with the reporting manager regarding customer status and pending actions.
• Identify gaps in follow-up and recommend suitable improvements
• .

6. Cross-Functional Coordination

• Work closely with Sales, Marketing, Design, Project Management, and Operations teams.
• Coordinate information between customers and internal teams to ensure smooth communication.
• Support the team in ensuring timely execution of customer-related activities.

7. Customer Retention & Engagement

• Support initiatives aimed at improving customer retention and satisfaction.
• Maintain regular communication with existing customers.
• Identify opportunities for repeat business, referrals, and additional services.
• Assist in developing customer engagement activities and follow-up strategies.

8. Process Improvement

• Identify gaps in existing CRM and customer service processes.
• Suggest improvements to increase efficiency and customer satisfaction.
• Ensure CRM processes and company guidelines are followed consistently.

9. CRM Tools & Data Management

• Effectively use CRM software and other communication and reporting tools.
• Maintain confidentiality and security of customer information.
• Ensure all customer interactions and follow-up activities are properly recorded.

Key Skills

• Excellent communication and interpersonal skills
• Strong customer relationship management skills
• Good follow-up and coordination abilities
• Customer-focused mindset
• Strong problem-solving skills
• Good analytical and reporting skills
• Proficiency in CRM software and MS Office/Google Workspace
• Time management and organizational skills
• Ability to handle multiple customers and tasks simultaneously
• Team collaboration skills
• Negotiation and conflict-resolution skills
• Attention to detail
• Adaptability and willingness to learn

Experience & Qualifications

• Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
• 0-4 years of experience in CRM, customer relationship management, customer service, client coordination, or a related role.
• Experience in the construction, interior design, real estate, architecture, or related industry will be an added advantage.

Why Join Us?

At SpaceDraft, you will be part of a dynamic team committed to innovation, customer satisfaction, and excellence in the construction industry. We offer competitive compensation, opportunities for professional growth, and a supportive work environment.