CRM Consultant & Implementation Expert

Lighthouse Info Systems; Nagpur District; On-site; INR 400,000 - 600,000; Full time

Job summary

Lighthouse Info Systems Pvt. Ltd. in Nagpur seeks a CRM Functional Consultant with manufacturing domain experience. The role focuses on CRM implementation, training, and ensuring client sign-off across projects.

Ideal candidates have implemented CRM solutions in FMCG or manufacturing, possess strong communication and presentation skills, and are open to travel. Immediate joiners are preferred, with opportunities to mentor juniors and collaborate across departments.

Qualifications

• Experience in CRM implementation in manufacturing or FMCG.
• Strong communication and presentation skills; willing to travel.
• Ability to prepare SRS, FRD, BRD, and training manuals.
• Knowledge of CRM modules and business processes in manufacturing/FMCG.

Responsibilities

• Gap Analysis & Documentation: Prepare SRS, FRD, BRD, and Training Manuals.
• CRM Implementation & Training: Configure, implement, train, and secure client sign-off.
• Risk Mitigation: Conduct periodic project reviews and manage risks proactively.
• Leadership & Collaboration: Guide juniors and coordinate with department heads to meet organisational goals.
• Project Management: Define scope, schedule, and deliverables while ensuring timely execution.
• Immediate Joiners are preferred.

Skills

CRM implementations

Communication skills

Presentation skills

Travel willingness

Education

CA-Inter

ICWA

IPCC

B.Com

B.Sc

BBA

MBA

Engineering or Equivalent

Tools

SQL

MS Excel

Job description

Role & responsibilities

Lighthouse Info Systems Pvt. Ltd., an ERP-based IT company at IT Park, Nagpur, seeks a

CRM Functional Consultant with experience in the manufacturing domain. The ideal candidate should have successfully implemented a CRM Solution in the FMCG or Mfg. domain.

Key Responsibilities:

• Gap Analysis & Documentation: Prepare SRS, FRD, BRD, and Training Manuals.
• CRM Implementation & Training: Configure, implement, train, and secure client sign-off.
• Risk Mitigation: Conduct periodic project reviews and manage risks proactively.
• Leadership & Collaboration: Guide juniors and coordinate with department heads to meet organisational goals.
• Project Management: Define scope, schedule, and deliverables while ensuring timely execution.
• Immediate Joiners are preferred

Qualifications & Skills:

• Experience in any CRM Implementation (Lighthouse CRM, Zoho CRM, MS Dynamics CRM, NetSuite CRM, Infor CRM, or any CRM).
• Preferred Qualifications: CA-Inter, ICWA, IPCC, B. Com, B. Sc, BBA, MBA, Engineering or Equivalent.
• Strong understanding of CRM modules & business processes in manufacturing or FMCG.
• Excellent communication & presentation skills, open to travel.
• SQL & data modelling, MS Excel & Office proficiency are a plus.

Preferred candidate profile