CRM Consultant

Kyndryl; Pune District; Hybrid; INR 1,200,000 - 2,200,000; Full time

Job summary

Kyndryl is hiring for a Dynamics 365 CRM/CE developer in Pune, offering a hybrid, partially remote work setup. You will design, develop, customize, and support Dynamics 365 CRM/CE solutions, and build Power Platform apps and integrations.

The role requires 5+ years’ experience and strong architecture, troubleshooting, and stakeholder management skills. You’ll work with REST APIs, Azure services, and modern DevOps practices to deliver scalable, secure solutions across multiple industries.

Qualifications

• 5+ years of experience in Microsoft Dynamics 365 CRM/CE development and support.
• Strong expertise in Dynamics 365 Sales, Customer Service, Data verse, and Power Platform.
• Hands-on experience with C#, .NET, JavaScript/TypeScript, Plugins, Workflows, Custom APIs, and Dynamics 365 Web API.
• Experience with Power Apps, Power Automate, Model-Driven Apps, and Business Process Flows.
• Strong knowledge of Dynamics 365 Security Model and solution customization.
• Experience with REST APIs, Azure Functions, Logic Apps, API Management, and Azure Service Bus integrations.
• Hands-on experience with Azure DevOps, Git, CI/CD, ALM, SQL Server, FetchXML, and Data Migration.
• Strong skills in Solution Architecture, AMS Support, Troubleshooting, Documentation, Stakeholder Management, and Technical Leadership.

Responsibilities

• Lead Dynamics 365 CRM/CE design, development, customization, and support.
• Develop Plugins, Workflows, Custom APIs, Web Resources, and extensions using C#, .NET, JavaScript/TypeScript.
• Configure and customize Dataverse, including forms, views, dashboards, business rules, and security.
• Build Power Platform solutions using Power Apps, Power Automate, and Power Pages.
• Develop integrations using REST APIs, Dynamics 365 Web API, Azure Functions, Logic Apps, API Management, and Service Bus.
• Provide L2/L3 AMS support, troubleshooting, root cause analysis, and performance optimization.
• Manage CI/CD, ALM, Azure DevOps, Git, deployments, and environment/data migrations.
• Conduct code reviews, collaborate with stakeholders, mentor team members, and drive Dynamics 365/Power Platform best practices.

Skills

D365 CRM/CE

Power Platform

C#, .NET

JavaScript/TypeScript

REST APIs

Azure Functions

Logic Apps

Azure Service Bus

Azure DevOps

Git

CI/CD

Data Migration

Solution Architecture

AMS Support

Troubleshooting

Stakeholder Mgmt

Technical Leadership

Job description

Partially Remote

Bangalore, Karnataka, India

Hyderabad, Telangana, India

Chennai, Tamil Nadu, India

Pune, Maharashtra, India

Greater Noida, Uttar Pradesh, India

KIN51655 Gurugram (KIN51655)

Full time

R-68723

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role Bring your specialist knowledge and experience to a company managing 50% of the world’s MIPS and play a critical role in our modernization mission. You’ll be in good company among our global community of experts leading the future of mainframe modernization. Experts who share knowledge openly and collaborate freely.

Key Responsibilities:

• Lead Dynamics 365 CRM/CE design, development, customization, and support.

• Develop Plugins, Workflows, Custom APIs, Web Resources, and extensions using C#, .NET, JavaScript/TypeScript.

• Configure and customize Dataverse, including forms, views, dashboards, business rules, and security.

• Build Power Platform solutions using Power Apps, Power Automate, and Power Pages.

• Develop integrations using REST APIs, Dynamics 365 Web API, Azure Functions, Logic Apps, API Management, and Service Bus.

• Provide L2/L3 AMS support, troubleshooting, root cause analysis, and performance optimization.

• Manage CI/CD, ALM, Azure DevOps, Git, deployments, and environment/data migrations.

• Conduct code reviews, collaborate with stakeholders, mentor team members, and drive Dynamics 365/Power Platform best practices.

One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. You’ll also get the chance to share your expertise by recommending modernization options, identifying new business opportunities, and cultivating relationships with other teams and stakeholders. Does the work get challenging at times? Yes! But you’ll collaborate with a diverse group of talented people and gain invaluable management and organizational skills, which will come in handy as you move forward in your career.

Your Future at Kyndryl

The career path ahead is full of exciting opportunities to grow and advance within the job family. With dedication and hard work, you can climb the ladder to higher bands, achieving coveted positions such as Principal Engineer or Vice President of Software. These roles not only offer the chance to inspire and innovate, but also bring with them a sense of pride and accomplishment for having reached the pinnacle of your career in the software industry.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• 5+ years of experience in Microsoft Dynamics 365 CRM/CE development and support.

• Strong expertise in Dynamics 365 Sales, Customer Service, Data verse, and Power Platform .

• Hands-on experience with C#, .NET, JavaScript/TypeScript, Plugins, Workflows, Custom APIs, and Dynamics 365 Web API .

• Experience with Power Apps, Power Automate, Model-Driven Apps, and Business Process Flows .

• Strong knowledge of Dynamics 365 Security Model and solution customization.

• Experience with REST APIs, Azure Functions, Logic Apps, API Management, and Azure Service Bus integrations.

• Hands-on experience with Azure DevOps, Git, CI/CD, ALM, SQL Server, FetchXML, and Data Migration .

• Strong skills in Solution Architecture, AMS Support, Troubleshooting, Documentation, Stakeholder Management, and Technical Leadership .

Preferred Technical and Professional Expertise :

• Experience with Power Pages, PCF Controls, Custom Connectors, and Microsoft Copilot Studio .

• Knowledge of Azure Key Vault, Application Insights, Entra ID, and Managed Identities .

• Experience with SSIS, KingswaySoft, and Dynamics 365 data migration .

• Proficiency in XrmToolBox, Ribbon Workbench, and Dynamics 365 utilities .

• Exposure to Field Service, Customer Insights, Omnichannel, and Contact Center solutions .

• Experience in enterprise-scale and multi-region Dynamics 365 implementations .

• Knowledge of Power Platform Governance, DLP Policies, and CoE best practices .

• Microsoft Dynamics 365, Power Platform, and Azure Certifications preferred.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job- it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health- because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hand-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.