CRM & AI Marketing - Internship

Times Internet Limited; Dadri; On-site; INR 167,000 - 223,000; Full time

Benefits offered by this job

Certificate

5 days a week

Job summary

Times Internet Limited in Noida invites a full-time in-office CRM internship (Sector 16) to support daily CRM campaigns across push, email, WhatsApp, and SMS, with quality checks and a focus on audience segmentation and timing.

You will build and optimize customer journeys, monitor performance, and leverage AI tools for copy, visuals, and workflow automation while gaining exposure to the complete CRM lifecycle. Stipend ₹15,000–₹20,000; duration 6 months.

Qualifications

• Two internships in CRM or growth marketing with hands-on campaign experience
• Understanding of CRM channels, segmentation, lifecycle journeys, and campaign metrics
• Practical experience using AI tools for content creation, development, analysis, or automation beyond basic prompting
• Proficiency in Google Sheets or MS Excel for organizing data and analyzing campaign results
• Strong writing skills and attention to detail for numbers, links, and customer communications
• Proactive, resourceful, execution-focused mindset with initiative
• Curiosity to learn, experiment, and improve workflows
• Familiarity with CleverTap or similar CRM platforms is a plus
• Experience with AI tools like ChatGPT or Claude, Canva, or AI image-generation tools is a plus

Responsibilities

• Support planning, audience segmentation, setup, scheduling, and deployment of daily CRM campaigns across push, email, WhatsApp, and SMS
• Conduct campaign quality checks including copy, creatives, links, personalization, and audience targeting
• Assist in building and optimizing customer journeys for onboarding, activation, engagement, and retention
• Monitor campaign performance and identify opportunities for improvement
• Use AI tools to develop campaign copy, concepts, and visuals while maintaining brand standards
• Build AI-assisted workflows for reporting, creative production, and campaign operations
• Run experiments to test messaging, creatives, timing, and audience segments to improve performance

Skills

MS-Excel

Client Relationship Management (CRM)

Canva

Google Sheets

Generative AI Tools

ChatGPT

Claude

Tools

CleverTap

Job description

About the internship:

Selected intern's day-to-day responsibilities include:

1. Support the planning, audience segmentation, setup, scheduling, and deployment of daily CRM campaigns across push notifications, email, WhatsApp, and SMS.
2. Conduct campaign quality checks, including copy, creatives, links, personalisation, and audience targeting, before campaigns go live.
3. Assist in building and optimising customer journeys for onboarding, activation, engagement, and retention.
4. Monitor campaign performance, including delivery, clicks, conversions, and other relevant metrics, and identify opportunities for improvement.
5. Use AI tools to develop campaign copy, creative concepts, and visual variations while maintaining brand standards.
6. Build AI-assisted workflows for reporting, creative production, and campaign operations, ensuring accuracy.
7. Run experiments to test messaging, creatives, timing, and audience segments to improve campaign performance.

Who can apply:

Only those candidates can apply who:

1. are available for full time (in-office) internship
2. can start the internship between 26th Oct'26 and 30th Nov'26
3. are available for duration of 6 months
4. are from Noida only
5. have relevant skills and interests

Stipend:

INR₹ 15,000 - 20,000 /month

Deadline:

2026-11-25 23:59:59

Other perks:

Certificate, 5 days a week

Skills required:

MS-Excel, Client Relationship Management (CRM), Canva, Google Sheets, Generative AI Tools, ChatGPT and Claude

Other Requirements:

1. Requirements:
2. 1. At least two prior internships in CRM or growth marketing, with hands-on campaign experience.
3. 2. Understanding of CRM channels, customer segmentation, lifecycle journeys, and campaign performance metrics.
4. 3. Practical experience using AI tools for content creation, creative development, analysis, or automation beyond basic prompting.
5. 4. Proficiency in Google Sheets or MS Excel for organising data and analysing campaign results.
6. 5. Strong writing skills and attention to detail, particularly when working with numbers, links, and customer-facing communications.
7. 6. A proactive, resourceful, and execution-focused mindset, with the ability to take initiative and follow through on tasks.
8. 7. Curiosity to learn, experiment, and improve workflows.
9. 8. Familiarity with CleverTap or similar CRM platforms is an advantage.
10. 9. Experience with tools such as ChatGPT, Claude, Canva, or AI image-generation tools is a plus.

About Company:

At Times Internet, we build premium digital products that simplify and enhance the everyday lives of people. We are India's largest digital products company with a presence in a wide range of categories across news, entertainment, marketplaces, and transactions. Many of our products are market leaders & iconic brands in their own right. TOI, ET, Indiatimes, NBT, ET Money, TechGig, and Cricbuzz, among others, are products that bring you closer to your interests and aspirations. We are excited by new possibilities and look forward to bringing new products, ideas, and technologies that help people make the most of every day. Build a career of purpose & passion with Times Internet.

Additional information:

What You Will Gain:

• Hands-on experience running CRM campaigns for a fintech brand.
• Exposure to the complete CRM campaign lifecycle.
• Opportunities to build AI-powered workflows for everyday team operations.

Internship Details:

• Work mode: Work from the office.
• Location: Times Internet, Sector 16, Noida.
• Working days: Monday to Friday.
• Office timings: 9:30 AM to 6:00 PM.
• Duration: 6 months.
• Stipend: ₹15,000–₹20,000 per month.
• Requirement: Candidates must have their own laptop.