CRM Administrator

Pharmanovia; Mumbai; Hybrid; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Bonus and rewards package

Pension scheme

Employee recognition awards

Social events

Job summary

A leading global pharmaceutical company is seeking a Salesforce CRM Administrator to take ownership of their Salesforce platform. The role involves administration, configuration, and continuous improvement of Salesforce to support commercial teams. Responsibilities include user management, data quality assurance, and stakeholder engagement. Candidates should have at least three years of CRM administrator experience and a relevant degree. This position offers a hybrid working model from Mumbai or Vadodara.

Qualifications

• Minimum 3 years in a CRM Administrator role.
• Proven hands-on experience as a Salesforce Administrator in a global organization.
• Proficient understanding of data governance and CRM data quality management.

Responsibilities

• Serve as the global administrator for the Salesforce platform.
• Manage users, roles, profiles, and permission sets.
• Design and maintain Salesforce configurations and enhancements.

Skills

Salesforce CRM Management

Data governance

Project management

Problem-solving

User support

Education

Relevant degree (Mathematics, Economics, Business, Life Sciences)

Tools

Salesforce

Job description

Mumbai or Vadodara, India (hybrid role: 3 days office, 2 days home per week)

About the Company

Pharmanovia is a fast‑growing global specialty pharmaceutical company with a portfolio of over 20 brands across more than 160 markets. Our mission is to improve patient health globally by revitalising niche, trusted medicines across our core therapeutic areas: Cardiovascular, Oncology, Endocrinology and Neurology. With over 300 employees across 29 nationalities and offices in Europe, the Middle East, Asia, and Australia, we are committed to quality, innovation, and responsibly managing the lifecycle of established medicines.

About the Role

We are seeking a Salesforce CRM Administrator to take global ownership of Pharmanovia’s Salesforce platform. This role will be responsible for administration, configuration, data governance and continuous improvement of Salesforce to support commercial teams across multiple markets. You will partner closely with Sales, Marketing, Data, and Engineering teams to ensure Salesforce is reliable, scalable, and aligned with business processes, while maintaining high levels of user adoption and data quality.

Responsibilities

• Serve as the global administrator for the Salesforce platform, ensuring system stability, performance and security
• Manage users, roles, profiles, permission sets and access controls in line with governance policies
• Act as the primary point of contact for all Salesforce‑related queries and issues

Configuration & Development

• Design, build and maintain Salesforce configurations, including:
• Custom objects and fields
• Page layouts and Lightning record pages
• Validation rules and flows
• Workflow automation and business rules
• Deliver enhancements and new functionality in line with commercial priorities and the release cycle

Stakeholder Partnership & Sales Enablement

• Work closely with Commercial teams to understand business processes and translate them into effective Salesforce solutions
• Improve sales force effectiveness through optimised pipelines, activity tracking and reporting
• Drive user adoption through usability improvements and regular engagement with stakeholders

Data Quality, Governance & Reporting

• Define and maintain Salesforce data standards, validation rules and governance processes
• Proactively monitor and resolve data quality issues
• Support the creation and maintenance of reports and dashboards for commercial performance tracking
• Partner with Data teams to ensure Salesforce data is trusted and integrated into enterprise reporting platforms

Integrations & Platform Ecosystem

• Collaborate with Data & Engineering teams to support integrations between Salesforce and other enterprise systems
• Ensure changes to Salesforce are aligned with downstream data models, analytics and data warehouse requirements
• Support testing and validation of integrations during releases and system updates

User Support, Training & Documentation

• Provide day‑to‑day support to global Salesforce users
• Create and maintain user guides, release notes and training materials

Qualifications

• Relevant degree (Mathematics, Economics, Business, Life Sciences, or related field)
• Minimum 3 years in a CRM Administrator role
• Proven hands‑on experience as a Salesforce Administrator in a global or multi‑region organisation
• Knowledge of the pharmaceutical industry and how it relates to CRM & Sales Force Effectiveness
• Experience working directly with commercial teams
• Proven track record of leading cross‑functional projects independently
• Proficient in Salesforce CRM Management
• Understanding of Agile/DevOps working methodologies
• Experience supporting commercial or sales teams using Salesforce
• Strong understanding of data governance and CRM data quality management

Required Skills

• Exceptional drive and initiative – proactively identifies and solves problems
• Self‑starter who thrives working autonomously with minimal supervision
• Salesforce Advanced Administrator (preferred)
• Hands‑on Salesforce professional who enjoys owning a platform end‑to‑end
• Comfortable balancing day‑to‑day administration with longer‑term platform strategy and continuous improvement
• Proactive, solutions‑focused and confident working with both technical teams and commercial stakeholders

Pay range and compensation package

We offer a competitive salary plus a bonus and rewards package, including holidays, employee recognition awards, social events, a pension scheme, and hybrid working.

Equal Opportunity Statement

Pharmanovia is an equal‑opportunity employer. Pharmanovia does not unlawfully discriminate against employees or applicants for employment based on an individual’s race, colour, religion, creed, sex, sexual orientation, gender identity or expression, national origin, genetic information, age, disability, marital status or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination. Pharmanovia will make reasonable accommodation for qualified individuals with known disabilities, in accordance with applicable law.