Credit Support – Bengaluru

HypTechie; India; On-site; INR 500,000 - 800,000; Full time

Job summary

J.P. Morgan’s Commercial & Investment Bank in Bengaluru seeks a Credit Support Specialist – Operations Analyst to support loans operations. The role focuses on ensuring SLAs, policy compliance, and smooth funding processes while coordinating with multiple bank departments and external contacts.

You will act as SME and first internal POC for process questions, escalate issues, and drive efficiency in daily financial workflows within a dynamic, collaborative team.

Qualifications

• Bachelor’s degree in finance or related field or equivalent work experience.
• Minimum 6 months in financial services with delivery track record.
• Understanding of financial statements, cash flow, and loans across industries.
• Strong analytical, research, and data interpretation skills.
• Ability to manage clients and lead with stakeholders.
• Good time management and independent work across assignments.

Responsibilities

• Adhere to quality and quantity SLAs consistently.
• Ensure 100% compliance with policies, guidelines, and controls.
• Manage deal closing, drawdowns, rollovers, repayments, and related processes.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with bank departments, borrowers, and trustees.
• Follow up on missing notifications with agents or customers.
• Complete all funding within the SLA on the same day.
• Serve as SME and first internal POC for process queries.
• Escalate process issues from customers.
• Pay attention to detail to ensure documents are correct.
• Identify changes to processes to improve productivity.

Skills

Research skills

Analytical thinking

Communication skills

Stakeholder management

Time management

Multitasking

Education

Bachelor's degree in finance or related field

Job description

Credit Support Specialist – Operations Analyst, a vital role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Credit Support Specialist, you will gain valuable exposure to various aspects of operating a banking office, contributing to the seamless functioning and success of our financial services. Join us to play an integral role in our dynamic and collaborative environment.

• Job Schedule : Full time
• Job Shift : Night
• Locations : Bengaluru, Karnataka, India

Job Responsibilities

• Adhere to established QUALITY & QUANTITY SLAs consistently.
• Ensure 100% compliance with process-related policies, guidelines, and controls.
• Manage Deal Closing, Drawdowns, Rollovers, Repayments, and other financial processes efficiently.
• Support the secondary trading desk with trade booking and settlements.
• Liaise with bank departments and external contacts, including Borrowers and Trustees.
• Follow up timely with agents or customers for any missing notifications.
• Complete all funding within the SLA on the same day.
• Serve as the SME and first internal POC for process-related queries and clarifications.
• Act as the first point of escalation for process-related issues from customers.
• Pay attention to detail to ensure all documents are processed correctly.
• Identify changes to processes to improve productivity and efficiency.

Required qualifications, capabilities and skills

• Hold a bachelor’s degree in finance or a related field, or possess equivalent work experience.
• Minimum 6 months of experience in the financial services industry with a proven track record of delivery.
• Understand business financial statements, cash flow capacity, and loans across various industries.
• Exhibit strong research, analytical, and comprehension skills to analyze large data sets.
• Manage clients effectively, build partnerships, and lead while engaging multiple stakeholders.
• Utilize effective time management and prioritization skills to achieve business objectives.Communicate effectively with strong interpersonal and analytical skills, working independently on multiple assignments

Preferred qualifications, capabilitiesand skills

• Build relationships with clients, internal partners, and peers effectively.
• Recognize issues or problems that need to be escalated promptly.
• Develop domain learning and exhibit strong interpersonal and communication skills.
• Apply analytical thinking and problem-solving skills effectively.
• Understand the product lifecycle and area product management thoroughly.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.