Credit Controller

London Stock Exchange Group; Mumbai; Hybrid; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group is seeking a Credit Controller to manage collections for large commercial accounts and to collaborate with internal teams to resolve invoice delinquencies. The role emphasizes meeting KPIs while adhering to established procedures and policies.

You will initiate contact with customers to collect unpaid invoices, build trust, and liaise with Finance, Sales and Operations to resolve issues. Strong English and Excel skills are essential.

Qualifications

• Experience handling accounts receivable and billing issues
• Experience with large international clients
• Ability to work under pressure and meet targets
• Willing to work any shift schedule

Responsibilities

• Initiate contact with customers to collect cash on unpaid invoices
• Build trust with customers and advocate for them when issues arise
• Meet key performance targets and operational objectives
• Record comments and tasks in the collections system
• Liaise with internal and external stakeholders to resolve billing disputes
• Develop relationships with Finance, Sales and Operations teams
• Perform cash reconciliations and research unidentified payments
• Manage breach of contract and disconnection processes when needed
• Take ownership of actions from debt and provision meetings
• Identify accounts needing special attention and act promptly

Skills

Customer service

Accounts receivable

English language

Attention to detail

Time management

Education

Bachelor's degree in finance, accounting

Tools

Microsoft Office

Excel

Job description

The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal customers, often requiring partnership between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes.

Role Responsibilities:

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections' system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Develop relationships with key partners in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Manage the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with urgency to resolve issues.

Qualifications & Experience:

• Highly motivated, task oriented and able to work independently in a fast-paced environment
• Proven customer service experience, ideally working with large international clients
• Demonstrated success managing accounts receivable and resolving billing issues
• Ability to work under pressure and driven to achieve targets
• Excellent interpersonal skills with high attention to detail and demonstrated ability to set and manage several priorities
• Ability to drive performance and ensure results delivery
• Excellent ability to speak and write in English
• Knowledge of Microsoft Office with strong skills in excel
• 2-4 years of experience in accounts receivable or related field
• Bachelor’s degree in finance, accounting or related field
• Financial services proven experience desired
• Should be willing to work with any shift schedule

Career Stage: Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives.

Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.