Automation and Production Support Analyst

Citi; Haryana; On-site; INR 1,800,000 - 2,500,000; Full time

Job summary

A global financial services company is seeking an Automation and Production Support Analyst to drive automation initiatives and provide dedicated support for critical business processes. The ideal candidate will have over 8 years of experience, proficiency in tools like Autosys and Tableau, and strong problem-solving skills. This role focuses on enhancing operational efficiency and ensuring the reliability of production systems through effective automation solutions and stakeholder collaboration. Join the team and contribute to innovation in operational efficiency.

Qualifications

• 8+ years of relevant experience in an automation or production support role.
• Strong analytical and problem-solving skills, able to troubleshoot complex issues.
• Excellent communication and interpersonal skills for effective collaboration.

Responsibilities

• Design, develop, and implement automation solutions with various tools.
• Provide production support, troubleshooting issues, and ensuring system availability.
• Utilize CI/CD for version control and deployment of automation scripts.

Skills

Automation Tools

Problem-Solving

Communication

Proactiveness

Organizational Skills

Education

Master's degree in Computer Science or Statistics

Tools

Autosys

VBA

Appian

Bitbucket/Git

RLM

Jenkins

Tableau

SAS

Python

SQL

Shell scripting

Job description

C12 - Automation Expert

Job Title: Automation and Production Support Analyst
Level: C12
Location: India

Overall Objective

This role is an intermediate-level position responsible for driving automation initiatives and providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of automation solutions and will be responsible for navigating the approval process to ensure timely delivery.

Key Responsibilities

• Automation and Development: Design, develop, and implement automation solutions using a variety of tools including Autosys, VBA, Appian, and Boardwalk.
• Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
• CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
• Implementation and approvals: Drive the implementation of new automation projects from conception to completion, including chasing down necessary approvals from stakeholders to ensure timely delivery.
• Data Visualization: Create and maintain dashboards and reports using Tableau to monitor system performance and provide insights to stakeholders.
• MIS Development: Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into business trends.
• Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce operational risk.
• Stakeholder Management: Collaborate with business users, development teams, and other stakeholders to gather requirements, provide updates, and ensure alignment on automation initiatives.

Qualifications

• Experience: 8+ years of relevant experience in an automation or production support role.
• Technical Skills:
  • Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
  • CI/CD and DevOps: Hands-on experience with Bitbucket/Git, RLM, and Jenkins.
  • Data Visualization: Experience with Tableau for creating dashboards and reports.
  • Programming: Expertise in SAS or Python for data analysis, MIS, and visualization.
  • Database: Proficiency in SQL for data extraction and manipulation.
  • Scripting: Strong scripting skills (e.g., Python, Shell) are a plus.
• Soft Skills:
  • Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
  • Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion.
  • Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment.
• Education:
  • Master's degree in Computer Science or Statistics is required.

Job Family Group

Risk Management

Job Family

Portfolio Credit Risk Management

Time Type

Full time

Most Relevant Skills

Analytical Thinking, Constructive Debate, Escalation Management, Industry Knowledge, Policy and Procedure, Policy and Regulation, Process Execution, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.