Coupa Software Looking for at Pune, Maharashtra

Coupa Software; Pune City; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing spend management processes! This role is perfect for a tech-savvy individual with a passion for customer success and problem-solving. You'll provide essential support on Treasury products, ensuring seamless operations for enterprise clients. With a focus on collaboration and innovation, you'll work alongside diverse teams to resolve complex issues and contribute to knowledge development. If you thrive in a fast-paced environment and are committed to excellence, this opportunity will allow you to make a significant impact while growing your skills in a supportive setting.

Qualifications

• 3-6 years of experience in technical support for enterprise customers.
• Fluency in English and German, with strong communication skills.

Responsibilities

• Provide second-level support on Treasury products and handle customer issues.
• Collaborate with various teams to ensure customer satisfaction.

Skills

Technical Support

Communication Skills

Treasury Domain Knowledge

Payments Domain Knowledge

Linux/Unix

XML/HTML

SQL

Web Services

CRM/Helpdesk Systems

Troubleshooting Skills

Job description

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers’ full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees- our Coupanians- come together to co-create ideas and innovations that impact the power of spend.

Requirements:

1. 3 to 6 years of rich experience in working directly with enterprise customers in a technical support environment.
2. Possesses excellent written and verbal communication skills at all levels of an organization, internally and externally. Able to articulate and communicate clearly with customers for solutions to complex technical problems.
3. Fluency in English and German languages (written as well as verbal).
4. Hands-on experience with the Treasury domain is a must have. Should have working knowledge around host-to-host, SWIFT, EBICS domains.
5. Payments domain/field information and understanding of the Procurement domain will be an added advantage.
6. Technical background in Linux, Unix and other Operating Systems.
7. Skilled in using XML, HTML and other Web technologies.
8. Ability to read database tables using SQL queries, and log files, thus enabling effective troubleshooting and fast resolution of customer issues.
9. Has an understanding of web services, windows scheduler systems.
10. Understanding of Web servers, Application servers and Databases will be preferred.
11. Knowledge and understanding of scripts will be an added advantage.
12. Has experience using CRM and/or helpdesk call tracking.
13. Willing to work in a 24×5 environment including on-call support for weekends.
14. A fast learner, self-motivated, and able to work in a fast-paced environment. Believes in and committed to ensuring customers’ success.

Responsibilities:

1. Provide a second level of techno-functional support on the Treasury product line and acquired products.
2. Develop an understanding of how our customers do business and what role our products play in that business.
3. Proficiently handles customer issues and escalations for production environments within guidelines across severity levels.
4. Gathers and records detailed information from customers to assist in problem identification and resolution, exercises independent thinking in trouble-resolution skills.
5. Provide case status and next steps to the customer and management according to Support offerings Service Level Targets.
6. Work with other business units, including the Integration, Operations, Engineering and Customer Success teams, as required ensuring strong customer satisfaction.
7. Create and contribute to the development of knowledge articles in Coupa’s knowledge base.
8. Keep up to date on training through internal / external training portals and complete 100% of all required certifications.
9. Read, analyze, and comprehend functional documentation in line with Coupa’s product releases.

At Coupa, we’re building a great company that is laser-focused on three core values: ensuring customer success with an obsessive and unwavering commitment to making customers successful, focusing on results with a relentless focus on delivering results through innovation and having a bias for action, and striving for excellence with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today’s dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. Learn more about our commitment to fostering diversity, equity and inclusion at Coupa.