Counsellor - Ireland

IDP Education Ltd; Delhi; On-site; INR 600,000 - 850,000; Full time

Job summary

IDP Education Ltd demands a proactive Education Counsellor to guide international students toward suitable study options and institutions. You will assist with applications, explain admission processes, and promote IDP products and services to prospective students and their families.

Strong English communication and prior experience in sales or counselling are essential, with a focus on delivering excellent customer service and stakeholder engagement across diverse cultures and education systems.

Qualifications

• Experience in a sales or customer service driven environment.
• Fluency in English, both verbal and written.
• Good understanding of education sector and admissions processes.

Responsibilities

• Drive achievement of pipeline goals and customer satisfaction through the student journey, including promoting IDP services and managing leads and applications.
• Provide outstanding service to students and families, guiding admissions information and next steps with clear, timely communications.

Skills

Sales experience

Customer service

English fluency

Stakeholder management

Education

Relevant tertiary qualifications

Job description

About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.

IDP Education Limited
About IDP
IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
Learn more at www.careers.idp.com
Role purpose
The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.