Cortex Customer Success Engineer

Trantor; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cortex seeks a Customer Success Engineer to empower clients in preventing cyberattacks and strengthening security operations. You will onboard and customize the Cortex platform, define success criteria with customers, and drive adoption through automation and collaboration across product and engineering teams.

The role emphasizes customer-facing excellence, strong security knowledge, and the ability to work in a fast-paced environment with fluent English and cross-functional collaboration.

Qualifications

• Experience as a Security Incident Responder or SOC analyst/manager.
• Experience with security design and architecture, content development, workload automation and use-cases.
• Familiar with cloud technologies (GCP, AWS, Azure) and APIs/workflow automation.
• Strong collaboration in fast-paced, matrix environment.
• Excellent English communication and customer-facing skills.

Responsibilities

• Onboard and customize Cortex platform for customers throughout lifecycle.
• Define success criteria and adoption milestones with customers.
• Identify opportunities to expand platform usage and automate workflows.
• Conduct regular technical success reviews focused on adoption and outcomes.
• Translate technical knowledge into customer-facing guides and articles.

Skills

Customer-facing

Self-learner

Collaboration

Work under pressure

Fluent English

Education

Bachelor's degree or equivalent

Tools

EDR

SIEM

SOAR

NGFW

APIs

Job description

The Cortex Customer Success Engineer that are responsible for empowering our clients to prevent successful cyberattacks as well as simplify and strengthen security processes, automate and streamline security operations and attack surface management, the team is built by highly technical professionals that work together with customers, partners, and their awesome colleagues. Without these ninjas, we will fail. And failure is not an option!

Your Impact

• Provide guidance and assistance to enable effective customer onboarding and customization of their Cortex platform throughout the customer lifecycle to ensure successful product deployment and adoption
• Partner with customers to defi ne success criteria, adoption milestones, and outcome-based success plans.
• Identify opportunities to expand platform usage, automate workfl ows, and improve operational effi ciency.
• Conduct regular technical success reviews focused on adoption, value realization, and business outcomes.
• Proactively identify adoption risks and develop mitigation plans.
• Product Expert - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.
• Collaboration - working together with product and engineering teams, ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilizing new features and developing additional innovative use cases.
• Ensure technical knowledge of the team is translated into articles and guides for our customers to consume, allowing our customer coverage to scale

Your Experience

• Experience as a Security Incident Responder or SOC analyst/manager.
• Experience with security design and architecture, content development, workload automation and use-cases.
• Experienced with technologies such as EDR, SIEM, SOAR, NGFW and their ecosystems
• Strong understanding of APIs, integrations, workfl ow automation, and AI-powered solutions.
• Familiarity with cloud technologies, providers (such as GCP, AWS, Azure).
• Familiarity with attack surface management is a plus
• Experience in customer-facing roles (internal or external) is a must.
• Self-learner able to drive business outcomes independently
• Excellent collaboration in fast-paced, matrix environment
• Ability to work under pressure, and prioritize tasks accordingly
• Fluent English is a requirement. Any other language is a plus
• Bachelor's degree or equivalent experience required