Corporate IT Operations-Specialist

FICO; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Work‑life balance

Learning and development opportunities

Job summary

FICO is seeking an IT Support Specialist to join a world-class team, providing technical service for employees and infrastructure. You will diagnose incidents, resolve issues across Windows, Mac, VPN, and networking, and log all actions in our incident management system.

The role requires strong communication, ITIL knowledge, and the ability to work 24x7 with rotating shifts. We value problem-solving abilities and a customer-first approach, with the opportunity to grow professionally within a

Qualifications

• Experience with Mac and Windows operating systems.
• Awareness of DHCP, DNS, TCP/IP, VPN concepts.
• Proven verbal and written communication skills.
• Knowledge of ITIL framework and terminologies.
• Experience with Active Directory and software deployment tools.
• Ability to route tickets to appropriate groups and meet SLAs.
• Familiarity with Software Center Configuration Manager and RSA.

Responsibilities

• Diagnose, prioritize, troubleshoot and resolve incidents reported by users.
• Log contacts and document activities in incident management tools.
• Resolve Outlook, OS, printer and antivirus issues.
• Coordinate tickets with support groups and meet SLAs.
• Work in a 24x7 environment with rotating shifts and weeks off.

Skills

Windows

Mac OS

SCCM

VPN

Active Directory

Networking basics

ITIL

Communication skills

MSDN & WebEx

RSA

Tools

Software Center

RSA

WebEx

MSDN

Job description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world‑class team today and fulfil your career potential!

Opportunity

As an IT Support Specialist, you will join a team of Engineers who are motivated to deliver best in class technical service within a fast paced and complex environment. As a member of this World class team you will support for technical issues affecting FICO employees and infrastructure.

What You’ll Contribute

Diagnose, prioritize, troubleshoot and resolve incidents and incidents reported by the users via telephone, chat, email or walk‑ins. Identify and elevate tickets requiring urgent attention and action. Log all contacts and document all the activities and results accurately and completely in the incident management tool. Dealing with and resolving helpdesk requests e.g. Outlook issues, Operating system issues, printer, Standard software and Antivirus.

What We’re Seeking

• Experience in Mac and Windows Operating System, SCCM, VPN, RSA & Active Directory.
• Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies.
• Proven communications skills (verbal and written).
• Knowledge on MSDN accounts, WebEx account & Software Assignment.
• Knowledge on ITIL Framework and Terminologies.
• Demonstrated problem solving capabilities.
• Route/Assign tickets to the appropriate support group, if necessary.
• Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner.
• Knowledge on Software Center Configuration Manager, Software center & RSA.
• Open to working in a 24x7 environment with rotating shifts and rotating weeks off.

Our Offer to You

An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people‑first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks! Learn more about how you can fulfil your potential at www.fico.com/Careers

Equal Employment Opportunity

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy. FICO powers decisions that help people and businesses around the world prosper. Founded in 1956, FICO has been the trusted backbone of financial decisioning for more than seven decades. We empower businesses worldwide with applied intelligence and advanced analytics to transform complex data into fair, explainable, and actionable decisions — enabling smarter outcomes, stronger customer relationships, and sustainable growth. FICO clients include more than half of the top 100 banks in the world, more than 600 personal and commercial line insurers in North America and Europe, 400+ retailers and general merchandisers, all of the 100 largest U.S. credit card issuers, and more. FICO is a global leader in analytics software, empowering businesses to make smarter, faster decisions through cutting‑edge data science, machine learning, and AI. Creators of the iconic FICO® Score — the standard in credit decisioning — and recognized in both the Forrester Wave™ and Gartner® Magic Quadrant™ for its decision intelligence. FICO delivers a powerful platform built on Applied Intelligence, combining advanced analytics with explainable AI to drive transparency, reduce risk, and enable hyper‑personalized customer experiences at scale. Trusted by organizations across financial services, insurance, payments, and beyond, FICO turns data into decisions that matter.