Cornerstone OnDemand, Inc. Looking for Service Desk Technician at Pune, Maharashtra

Cornerstone OnDemand, Inc.; Pune City; On-site; INR 6,00,000 - 8,00,000; Full time

Job summary

A leading people development company is seeking a Service Desk Technician in Pune City, India. The role requires providing excellent customer service, troubleshooting IT issues, and supporting various operations. Ideal candidates will have over 5 years of service desk experience and strong problem-solving skills. Join a company that values innovation and customer success.

Qualifications

• 5+ years of Service Desk experience.
• 2+ years troubleshooting Office 365.
• Excellent documentation and communication skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide first and second-level support for incident handling.
• Utilize best practices in incident management.
• Assist in system upgrades and hardware configurations.
• Manage Office 365 and other tools.

Skills

Service Desk experience

Troubleshooting Office 365

Documentation skills

Problem-solving skills

Communication skills

Education

Associate degree or technical certificate

Tools

ITIL

ServiceNow

MS Windows

Mac OS

Job description

Service Desk Technician

We’re looking for a Service Desk Technician to provide excellent customer service, troubleshoot issues, and support IT operations.

Responsibilities include:

• Providing first and second-level support for incident and request handling, focusing on first-call resolution.
• Utilizing best practices in incident management, including detailed ticket documentation, troubleshooting, and root cause analysis.
• Assisting in system upgrades, maintenance, and hardware configurations.
• Supporting mobile devices and tablets.
• Managing Office 365, OKTA, and understanding MS Windows and Mac OS.
• Documenting technical issues and solutions effectively.
• Recommending technology solutions and working within an ITIL framework.
• Staffing the Genius Bar for appointments and walk-ins.
• Managing inventory and equipment receiving.
• Ensuring privacy and security obligations are met.

Qualifications:

• 5+ years of Service Desk experience.
• 2+ years troubleshooting Office 365.
• Associate degree, technical certificate, or equivalent experience.
• Knowledge of ITIL, ServiceNow or similar ITSM tools.
• Understanding of MS Windows and Mac OS.
• Excellent documentation and communication skills.
• Strong troubleshooting and problem-solving skills.

Preferred extras:

• Experience with ServiceNow or other ITSM tools.
• Certifications like MCSA, CCNA, ITIL, SCCM, Jamf, Office 365.

Our Culture:

Our mission is to empower people, businesses, and communities through a culture founded on core values: championing customer success, bringing our best, achieving together, getting things done, and innovating daily. We value diversity and strive to reflect the demographics of our communities.

What We Do:

Cornerstone is a leading people development company providing technology, content, and expertise to help organizations realize their potential. Our solutions are used by over 75 million people worldwide.

We prioritize data security and privacy. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!