Core Agent - Reservations

fourseasons; Mumbai City; On-site; INR 350,000 - 450,000; Full time

Job summary

Four Seasons Mumbai is seeking a Reservations/Front Office associate to handle incoming calls, provide information, and help convert inquiries into bookings. The role focuses on delivering luxury service and assisting guests from the moment of inquiry through check-in.

The position involves capturing sales from calls, coordinating reservation details to ensure guest satisfaction, and contributing to an exceptional guest experience in a world-class hotel environment.

Qualifications

• High School Diploma required.
• Experience in Reservations/Front Office.
• Experience in high-volume call center.

Responsibilities

• Responsible for selling the resort and providing information to prospective guests.
• To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Skills

Reading proficiency

Communication skills

Customer service

Education

High School Diploma

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

• Responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.

Role and Responsibilities:

Skills and Abilities:

• Reading, writing, and oral proficiency
• Communication Skills
• Strong Customer Service

Education: High School Diploma

Experience:

• Previous Reservations and/or Front Office
• High Volume Call Center
• Computers and Windows 95/98