Coordinator - IPD Billing

ESP Engineered; Ludhiana; On-site; INR 400,000 - 560,000; Full time

Job summary

ESP Engineered seeks a Senior Executive – IPD Billing to oversee inpatient billing accuracy, audits, and timely billing closures. You will coordinate discharges and ensure policy, NABH/JCI, and insurance protocols are followed while maintaining confidentiality.

Responsibilities include verifying all charges, reconciling with case sheets, liaising with departments, and handling patient queries professionally. Prior experience in hospital billing software is preferred.

Qualifications

• Bachelor’s degree in commerce, healthcare administration, or related field.
• MBA in Hospital Management or equivalent preferred.
• 2–4 years of IPD billing, discharge, or audit experience in a hospital setting.

Responsibilities

• Verify and audit inpatient bills for accuracy before finalization and discharge.
• Capture consultant charges, investigations, procedures, nursing, pharmacy, and room charges.
• Reconcile billed services with patient case sheets and charge slips.
• Identify and rectify billing discrepancies, duplicates, and missing charges.
• Coordinate with Nursing, Pharmacy, Diagnostics, OT to confirm service posting.
• Facilitate discharge process and ensure timely final bill generation and closure.
• Communicate final bill to patients or attendants and handle queries professionally.
• Coordinate with TPA/insurance desk for pre-authorization, approval, and settlement.

Education

Bachelor’s degree in commerce, healthcare administration, or related field

MBA in Hospital Management or equivalent

Tools

HIS

ERP

SAP

Job description

Department:

Job Summary:

The Senior Executive – IPD Billing is responsible for overseeing the accuracy and completeness of inpatient billing, conducting final bill audits, coordinating patient discharges, and ensuring timely revenue realization. The role ensures that all billing activities comply with hospital policies, statutory requirements, and insurance/TPA protocols.

Key Responsibilities:

• Verify and audit all inpatient bills for accuracy before finalization and discharge.
• Ensure all consultant charges, investigations, procedures, nursing services, pharmacy, consumables, and room charges are accurately captured.
• Reconcile billed services with patient case sheets, doctors’ notes, and charge slips.
• Identify and rectify billing discrepancies, duplicate entries, and missing charges.
• Coordinate with respective departments (Nursing, Pharmacy, Diagnostics, OT, etc.) to confirm service posting.
• Facilitate a smooth discharge process by coordinating between treating consultants, nursing staff, and the billing department.
• Ensure timely generation and closure of the final bill.
• Communicate the final bill amount to patients or their attendants; handle queries professionally.
• Ensure all discharge documentation is complete and properly filed.
• Coordinate with the TPA/insurance desk for pre-authorization, final approval, and settlement.
• Verify insurance coverage limits, exclusions, and applicable tariffs.
• Ensure all supporting documents are submitted for claim processing.

Revenue Control & Reporting

• Maintain accurate and up-to-date billing records in the Hospital Information System (HIS).
• Prepare daily, weekly, and monthly billing and discharge reports.
• Track pending discharges, final bills under process, and reasons for delays.
• Support internal/external billing audits and assist in compliance reviews.

Customer Service & Compliance

• Address billing-related patient queries courteously and effectively.
• Ensure compliance with hospital billing policies, NABH/JCI standards, and statutory norms.
• Maintain confidentiality of patient and financial information.
• Strong knowledge of hospital billing procedures (IPD focus).
• Familiarity with HIS (Hospital Information Systems) and TPA/insurance processes.
• Attention to detail and excellent numerical accuracy.
• Strong coordination and communication skills.
• Ability to work under pressure, especially during high discharge load.
• Knowledge of healthcare coding, tariffs, and audit principles preferred.

Qualifications & Experience:

• Bachelor’s degree in commerce, healthcare administration, or a related field.
• MBA in Hospital Management or equivalent (preferred).
• 2–4 years of experience in IPD billing, discharge, or audit function in a hospital setting.
• Hands-on experience with hospital billing software (e.g., HIS, ERP, SAP, etc.).