Control Manager Associate - Operational Risk and Controls

JP Morgan Services India Pvt Ltd; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

JPMorganChase in Mumbai is seeking a Control Manager Associate to strengthen controls across Asset & Wealth Management Operations. You will identify and assess operational risks, design and test controls, and support strategic initiatives with rigorous risk management and disciplined execution.

The role emphasizes collaboration with Legal, Finance, Compliance, Risk, and global teams, and opportunities to automate reporting and drive measurable improvements from day one.

Qualifications

• Hold a bachelor’s degree or equivalent qualification.
• 7+ years of experience in financial services, process improvement, or risk management.
• Proficient in Word, Excel, and PowerPoint.
• Strong analytical and problem-solving abilities to assess risk and drive remediation.
• Curiosity and ability to dive into operational details and root causes.
• Collaborate effectively with strong interpersonal skills and positive team orientation.
• Communicate clearly and influence stakeholders across functions and geographies.

Responsibilities

• Develop and monitor risk and control frameworks to strengthen operational resilience.
• Advise on control design and connect risks across lines of business to enable strategic initiatives.
• Influence operational teams on risk decisions and remediation priorities.
• Perform walkthroughs and process mapping to identify risks and design effective controls.
• Test controls and evaluate performance to maintain an effective control environment.
• Ensure operational practices comply with standards, policies, and regulations.
• Monitor operational risk and control health continuously and address issues.
• Manage issue and action plan workflows end-to-end, including root-cause analysis.
• Define meaningful metrics and enhance reporting to evidence control effectiveness.
• Automate controls reporting to improve efficiency and consistency.
• Partner across Legal, Finance, Compliance, Risk, and global stakeholders to drive outcomes.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Stakeholder communication

Microsoft Office

Risk management

Process improvement

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Control Manager Associate Join Control Management and help protect JPMorganChase from operational, regulatory, and reputational risk while enabling innovation. Work in a fast-paced, collaborative team where you influence decisions, investigate issues, and strengthen controls across critical operations functions. Grow your career by solving complex problems, leveraging automation, and delivering measurable impact from day one. As a Control Manager within Asset & Wealth Management Operations Controls, you identify and assess operational risks, design and evaluate controls, and manage issues and control deficiencies across a defined operations function. You provide risk and control expertise to enable strategic initiatives, support process mapping and walkthroughs, and ensure alignment with policies and regulatory expectations. You monitor the control environment through meaningful metrics and reporting, driving resilience and continuous improvement through partnership and disciplined execution.

Job Responsibilities

Develop and monitor risk and control frameworks to strengthen operational resilience.

Enable strategic initiatives by advising on control design and connecting risks across lines of business.

Influence operational teams on key risk and control decisions and remediation priorities.

Perform walkthroughs and process mapping to identify risks and design effective controls.

Test controls and evaluate control performance to maintain an effective control environment.

Ensure operational practices comply with standards, policies, and regulations.

Monitor operational risk and control health continuously and escape emerging issues.

Manage issue and action plan workflows end-to-end, including root-cause analysis and validation.

Define meaningful metrics and enhance reporting to evidence control effectiveness.

Automate controls reporting where appropriate to improve efficiency and consistency.

Partner across Legal, Finance, Compliance, Risk, and global stakeholders to drive outcomes.

Required Qualifications, Capabilities, and Skills

Hold a bachelor’s degree or equivalent qualification.

Bring 7+ years of experience in financial services, process improvement, or risk management.

Operate proficiently in Microsoft Office (Word, Excel, PowerPoint).

Apply strong analytical and problem-solving skills to assess risk and drive remediation.

Demonstrate curiosity and ability to dive deep into operational details and root causes.

Collaborate effectively with strong interpersonal skills and positive team orientation.

Communicate clearly and influence stakeholders across functions and geographies.

Preferred Qualifications, Capabilities, and Skills

Leverage experience supporting operations functions such as Middle Office or Regulatory Reporting.

Apply control testing, RCSA, and issue management experience to strengthen governance outcomes.

Utilize automation or analytics tools to enhance control reporting and monitoring.

Build dashboards and metrics that evidence control health and operational risk themes.

Drive efficiency through strategic solutions that reduce manual touchpoints and error rates.

Partner proactively with stakeholders to navigate complex decisions and deliver shared accountability.

Contribute innovative approaches that future-proof the operating model and control environment.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level Senior Level