Contracts Support Assistant

Gartner; Gurugram District; On-site; INR 500,000 - 700,000; Full time

Job summary

Gartner is seeking an administrative professional to support contracts, pricing, and deal hub operations. You will enter pricing data from client documents, manage access to price lists, and coordinate with internal teams ensuring timely, accurate processing.

Ideal candidates have 0-2 years in contracts/pricing administration, excellent English communication, and strong Excel and Office skills. The role requires professional client interaction and ability to work in a fast-paced environment.

Qualifications

• Degree with major field of study in law/business administration is preferred.
• 0-2 years of experience in contracts/pricing administration at an international firm.
• Extremely professional and customer-service oriented to ensure a positive client experience.
• Experience in a fast-paced work environment with ability to prioritize workload by business value.
• Proficient with Microsoft Office and database systems; expert in Microsoft Excel.

Responsibilities

• Liaise with internal associates regarding client custom product, pricing and contract terms.
• Enter product and pricing data into Gartner systems from client documents and modify non-standard terms as needed.
• Manage access to custom price lists within Gartner systems based on account eligibility.
• Perform quality assurance testing of completed work.
• Assist teams with changes to standard price lists and annual price action tasks as required.
• Monitor and manage global email inboxes supporting Global sales teams.
• Collate data from Gartner systems into client-specific forms and questionnaires, noting non-standard terms for negotiation.
• Liaise with internal teams regarding client legal forms and requests; support reporting and analysis on key metrics.
• Respond to emails, calls and voicemails within the business day.
• Suggest process and technology improvements to provide greater support and coverage for internal clients.

Skills

Customer service

Communication

Time management

Attention to detail

Autonomy

Education

Bachelor's degree in law/business administration

Tools

Microsoft Excel

Microsoft Office

Database systems

Job description

Job Description:

About this role:

Provide administrative and professional support to internal clients through the timely processing of Contracts Management, Pricing and Deal Hub administrative functions.

What you’ll do:

• Liaise with internal associates in relation to client custom product, pricing, and contract terms.
• Responsible for entering product and pricing data into Gartner systems from client contract documents while recognizing non-standard terms that require modifications.
• Manage access to custom price lists within Gartner systems based on account eligibility.
• Perform quality assurance testing of completed work.
• Assist teams with changes to standard price lists and annual price action tasks, as required.
• Responsible for monitoring and managing global email in-boxes that provides direct support of Global sales teams.
• Responsible for collation of data from Gartner systems and resources into individual client specific forms and questionnaires while recognizing non-standard terms that require negotiation or modifications.
• Liaise with internal associates in relation to client legal forms and requests. Manage Pricing/Deal Hub/Sales/Contracts team requests and work with others as required to meet individual and group objectives and deadlines. Support periodic reporting and analysis on key metrics.
• Respond to all emails, live calls and voice mails within each business day.
• Suggest process and technology improvements to provide greater support and coverage for internal clients, while completing other tasks as required.

What you’ll need:

• Degree with major field of study in law/business administration is preferred.
• 0-2 years of experience of working in (preferably contracts/pricing) administration department of an international firm or intellectual property-based business gained after college or corporate internship experience.
• As the first point of contact for many internal associates, it is imperative that this person be extremely professional and customer service oriented, to ensure a positive client experience.
• Experience and adaptability in a fast-paced work environment preferably in client service with the ability to prioritize workload based on value of business to Gartner.
• Experience & proficiency with Microsoft Office and database systems – expert capability in Microsoft Excel.
• Experience handling multiple priority activities/projects at once within allotted SLA.
• Strong interpersonal and relationship building skills.
• Excellent English verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.
• Process-driven, methodical, organized and pays strong attention to detail. Internal: Pricing, Sales, Consultants, CFS, Finance, Global Legal Team
• External: Clients, Law Firms

Who you are:

• Be able to work autonomously (i.e., high degree of self-reliance/self-starter)
• Team player with good time management skills
• Free up internal senior team members by handling the repetitive, non-subjective requests
• Pricing/Contract Specialists will have the ability to focus on the higher value tasks
• Help to ensure that all SLA’s are met and sales are fully supported across all varied requests

What we offer:

• In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:
• An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mind-set are central to our values
• Limitless growth. We work with you to help you meet your goals and advance within the company

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to [e-mail].