Contract Logistics Customer Service Specialist- Nagpur-kuehne + Nagel Pvt. Ltd.-5-8 - TimesJobs.com

kuehne + nagel pvt. ltd.; Nagpur; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading logistics company in Nagpur, Maharashtra is seeking a Contract Logistics Customer Service Specialist to manage customer needs and ensure seamless supply chain processes. The ideal candidate will have 5-8 years of experience in the supply chain industry, strong stakeholder management skills, and proficiency in IT. This position offers opportunities for professional growth and development.

Qualifications

• 5-8 years of experience in the supply chain industry.
• Strong experience in stakeholder management including customers and suppliers.
• Proficient in IT and logistics processes.

Responsibilities

• Respond to customer requests and resolve issues professionally.
• Manage orders and communicate order statuses with customers.
• Ensure compliance with customer contractual obligations.

Skills

Stakeholder management

Good communication skills

IT proficiency

Job description

Contract Logistics Customer Service Specialist

You will be part of our Contract Logistics team, adding your expertise skills to the delivery of Customer Excellence. Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively efficiently, ensuring that all supply chain processes are seamless. You will do this by working with a variety of internal external stakeholders while focusing on the following key objectives.

• To respond to customer requests in a timely manner, identifying solving issues, complaints, or disputes in a professional manner.
• To manage process received orders in the system, handing them over to the warehouse operations team for completion.
• To communicate with customers regarding the order status or when issues arise.
• To prepare sort documents such as cycle count reports, invoices; identifying interpreting data for system entry.
• To coordinate with customers to submit billing as per agreed timeframes along with required supporting documents, monitoring following up any discrepancies in original tax invoices, escalating as necessary.
• To identify implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, customer satisfaction).
• To ensure compliance with all customer contractual obligations on the part of the company.

Work experience: 5-8 years in supply chain industry.
Strong experience: Stakeholder management including Customer, Logistics Supplier, & Team.
Good Communication skills.
IT proficiency.

Logistics is a people business and here at Kuehne Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions. Its strong market position lies in the sea logistics, air logistics, contract logistics, and road logistics businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

Locations: Nagpur, Maharashtra, India

• Job Function: Materials/Logistics/Supply Chain Mgmt/Procurement
• Industry: Transportation Services (Other Transportation Services)